Ayyan Qayyum

Results-driven Sales and Business Development professional with 5+ years of direct experience working with US based clients across healthcare, legal, and medical billing industries. Proven track record of generating qualified leads, managing high volume cold calling operations (400–600 calls daily), building long-term client relationships, and leading high-performance sales teams.

Former Managing

Director of a US focused medical BPO with full operational ownership. Seeking to bring an entrepreneurial ownership mindset, disciplined client focus, and a consistent record of target achievement into a structured corporate environment.

Managing Director at Lexonix Solutions (2024-05 – 2026-05)

Founded and scaled a US-focused medical BPO firm from scratch through direct outreach to laboratories and medical suppliers across the US market. Oversaw financial operations, business growth planning, and service delivery maintaining high-quality standards across all client accounts.

• Managed and led a team of 15 sales and operations professionals, overseeing daily performance, training, coaching, and consistent achievement of lead generation targets
• Drove lead generation targeting 30–50 successful qualified leads per month for US-based laboratories and medical suppliers, connecting them to qualified healthcare end-users
• Acquired and managed up to 6 active US clients simultaneously, handling full account lifecycle from initial outreach and onboarding through to long-term relationship management and retention
• Implemented and optimised sales strategies using ViciDial, Microsoft Teams, Google Workspace, and medical CRM software to streamline operations and improve conversion rates

Team Lead at Vega BPO Solutions (2024-01 – 2024-05)

• Managed, supervised, and developed a team of 30 sales agents, driving consistent day-on-day performance improvement through hands-on coaching and structured training
• Translated individual agent outreach activity into measurable revenue by directly helping team members convert prospect interactions into qualified leads and closed business
• Handled operational workflow management, team coordination, and daily performance monitoring to ensure KPIs and targets were consistently achieved
• Collaborated with senior management on sales planning and strategy execution, contributing directly to campaign performance and business development goals

Senior Telesales Representative at We Care Solutions (2023-04 – 2024-01)

Handled Personal Injury claims for US-based law firms. Assisted claimants through the full qualification process gathering required documentation, assessing eligibility for compensation, and facilitating seamless connections to legal teams.

• Personally connecting an average of 15 qualified PI claims per month directly to law firm representatives consistently meeting monthly targets
• Maintained strong professional client communication and follow-up throughout the claims lifecycle, ensuring high-quality claimant experience and strong attorney acceptance rates
• Managed CRM systems for case tracking, pipeline management, and performance reporting, achieving consistently high conversion and quality metrics

Telesales Representative → Senior Telesales Representative at Nexus BPO Solutions (2020-09 – 2023-04)

• Executed 400–600 outbound cold calls daily to US patients inquiring about healthcare products, consistently achieving a personal daily lead target of 4 qualified leads
• Generated 60–80 qualified leads per month on average, converting interested patients into revenue by connecting them with telemedical doctors or their own physician for product authorisation
• Achieved a conversion rate of 5–7 out of every 10 interested patients significantly above team average demonstrating strong objection handling and consultative selling skills
• Promoted to Senior Telesales Representative after being awarded Most Earning Agent in the Office for two consecutive months, recognising exceptional individual performance
• Worked across multiple US healthcare campaigns, building deep knowledge of the US healthcare system, patient outreach processes, and compliance requirements

BS in Accounting & Finance – Iqra University, Karachi (2022 – 2026)

Intermediate (I.Com) – Premier College, Karachi (2021)