Staff Technologist - Aga Khan University Clinical Laboratories AKMCC Collection Unit - Hyderabad
(1994-01 - 1997-09)
- Managed front desk operations and welcomed patients, visitors, and clients in a professional and courteous manner at the Sample Collection Unit AKMCC Hyderabad.
- Registered patients accurately in the hospital information system and verified demographic, billing, and test-related information prior to specimen collection.
- Scheduled appointments, coordinated walk-in patient flow, and ensured smooth patient handling to minimize waiting time and improve service efficiency.
- Provided guidance to patients regarding laboratory test requirements, specimen collection procedures, fasting instructions, and report collection processes.
- Performed venipuncture, specimen collection, labelling, processing, and safe handling of patient samples in accordance with established laboratory protocols and quality standards.
- Ensured accurate patient identification, specimen documentation, and timely sample transportation to maintain specimen integrity and reduce pre-analytical errors.
- Operated and maintained laboratory collection equipment and ensured compliance with infection control, biosafety, and waste management policies.
- Provided professional patient care and support during specimen collection procedures while maintaining patient comfort, confidentiality, and satisfaction.
- Coordinated with laboratory departments, nursing staff, and healthcare professionals to ensure efficient workflow and timely processing of laboratory investigations.
- Monitored inventory levels of phlebotomy and collection supplies, ensuring uninterrupted availability of consumables and proper stock utilization.
- Maintained accurate records, logs, and documentation related to specimen collection, sample rejection, and quality control activities.
- Assisted in implementing quality assurance and continuous improvement initiatives to enhance service delivery and minimize turnaround time.
- Ensured compliance with institutional policies, CAP and JCIA standards, and regulatory requirements within the Sample Collection Unit.
- Handled outpatient, inpatient, emergency, and corporate client sample collection services while maintaining high professional and ethical standards.
- Performed routine laboratory investigations including Blood Grouping, Cross Matching, Hemoglobin (Hb), and Bilirubin testing for emergency patients at AKMCC in accordance with established laboratory procedures, quality standards, and turnaround time requirements to support timely patient diagnosis and treatment.
- Participated in health screening programs, outreach activities, and customer service initiatives to support organizational objectives and patient-centred care.
- Reported equipment malfunctions, specimen discrepancies, and operational issues promptly to supervisors for corrective action and service continuity.
- Trained and guided new staff members and interns on specimen collection procedures, safety protocols, and quality standards.
- Maintained cleanliness, organization, and operational readiness of the Sample Collection Unit to ensure efficient daily operations.
Chief Technologist - The Central Laboratory, Saddar - Hyderabad
(1998-01 - 2000-04)
- Led and supervised overall Clinical Laboratory operations, ensuring efficient workflow management, high-quality diagnostic services, and compliance with organizational objectives and international laboratory standards.
- Managed multiple laboratory departments including Hematology, Clinical Chemistry, Microbiology, Histopathology, Blood Bank, Molecular Pathology, and Sample Collection Units to ensure accurate and timely reporting of laboratory investigations.
- Developed and implemented laboratory operational policies, Standard Operating Procedures (SOPs), quality assurance programs, and continuous improvement initiatives to enhance laboratory performance and patient care services.
- Ensured compliance with CAP, JCIA, ISO, biosafety, infection control, and other regulatory requirements through regular audits, quality monitoring, and staff training activities.
- Supervised and mentored technologists, phlebotomists, supervisors, and support staff through competency assessments, performance evaluations, and professional development programs.
- Monitored laboratory turnaround time (TAT), quality indicators, workload statistics, equipment utilization, and productivity metrics to optimize operational efficiency and service delivery.
- Prepared and managed departmental budgets, staffing plans, procurement activities, and resource allocation in alignment with operational priorities and organizational goals.
- Oversaw inventory management of laboratory reagents, consumables, kits, and equipment to ensure uninterrupted laboratory operations and cost-effective resource utilization.
- Coordinated preventive and corrective maintenance of laboratory instruments and analyzers while liaising with vendors and biomedical teams for calibration, troubleshooting, and servicing.
- Collaborated with physicians, consultants, nursing staff, and healthcare administrators to improve diagnostic accuracy, patient safety, and clinical outcomes.
- Ensured proper handling, storage, transportation, and disposal of biological specimens and hazardous materials in accordance with biosafety and environmental safety standards.
- Investigated non-conformities, quality incidents, and operational issues, implementing corrective and preventive actions (CAPA) to maintain quality and regulatory compliance.
- Supported outreach laboratory services, health screening programs, and business development activities to enhance laboratory visibility and community healthcare support.
- Prepared operational, financial, quality, and management reports for senior leadership and participated in strategic planning and decision-making processes.
- Served as the focal person during inspections, accreditation surveys, audits, and regulatory reviews while maintaining continuous readiness for compliance evaluations.
Laboratory Specialist - King Khalid University Hospital - Riyadh, Saudi Arabia
(2002-02 - 2009-12)
- Managed daily laboratory operations to ensure smooth workflow, accuracy, and efficiency.
- Supervised laboratory staff, assign duties, and monitor team performance.
- Ensure compliance with quality standards, safety regulations, and laboratory policies.
- Maintained laboratory equipment through regular calibration, maintenance, and troubleshooting.
- Developed and implemented laboratory procedures, protocols, and quality control systems according to the Saudi Commission for Health Specialties.
- Analyse laboratory results and prepare technical reports for management and stakeholders.
- Ensure proper documentation, record keeping, and data management practices.
- Train and mentor laboratory personnel on technical procedures and safety practices.
- Coordinate with internal departments, clients, and regulatory authorities when required.
- Managed laboratory budgets, operational costs, and resource allocation efficiently.
- Lead audits, inspections, and accreditation activities to maintain regulatory compliance.
- Investigate non-conformities and implement corrective and preventive actions.
- Ensure timely delivery of accurate laboratory testing and analytical services.
- Developed and executed comprehensive operational strategies for Clinical and Research Laboratories and Health Care Centres according to the Saudi Commission for Health Specialties requirements.
- Managed inventory and supply control across Sample Collection Units, Laboratories, and Health Care Centres based on Quarterly and Yearly workload analysis and operational demand.
Demonstrator - University of Otago - New Zealand
(2010-03 - 2010-12)
- Conducted Neuroanatomy laboratory sessions for Medical and Health Sciences students.
- Assisted students in understanding anatomical structures, neural pathways, and clinical correlations through practical demonstrations.
- Supported faculty members in laboratory preparation, student guidance, and academic instruction during practical sessions.
Country Manager Pakistan - ADInstruments - Pakistan
(2011-03)
ADInstruments is a medical equipment manufacturer and supply chain company, located in Sydney Australia.
- Developed and executed country-level business strategies to achieve sales growth, profitability, and market expansion objectives across healthcare, academic, research, and diagnostic sectors.
- Led sales and business development operations using Salesforce CRM, driving revenue generation through strategic customer engagement and pipeline management.
- Managed integrated marketing initiatives including email campaigns, seminars, workshops, conferences, webinars, and scientific events to strengthen brand visibility and customer acquisition.
- Directed technical support, service, and operational teams to ensure high-quality customer service, operational efficiency, and client satisfaction.
- Identified and developed new business opportunities, partnerships, and market expansion initiatives within hospitals, laboratories, universities, healthcare institutions, and government organizations.
- Built and maintained strong relationships with key stakeholders including healthcare professionals, distributors, procurement authorities, regulatory agencies, and corporate clients.
- Oversaw tender participation, contract negotiations, pricing strategies, and commercial agreements to maximize business performance and market competitiveness.
- Coordinated product launches, promotional campaigns, and market development programs to increase market share and customer engagement.
- Conducted competitor analysis, market intelligence, and customer feedback assessments to support strategic planning and business decision-making.
- Managed budgeting, forecasting, financial planning, and operational performance across assigned regions to ensure sustainable business growth.
- Collaborated closely with regional and global headquarters to align country operations with corporate strategies, reporting requirements, and performance objectives.
- Supervised after-sales services, technical support operations, maintenance contracts, and customer training programs to enhance long-term client relationships.
- Ensured efficient inventory management, supply chain coordination, and timely delivery of medical and scientific equipment and consumables.
- Recruited, mentored, trained, and evaluated employees to build high-performing sales, technical, and operational teams.
- Prepared business reports, sales forecasts, performance analyses, and executive presentations for senior management and stakeholders.
- Represented the company at medical conferences, scientific exhibitions, workshops, and industry events to strengthen corporate presence and industry engagement.
