Carol Massey

Seeking an opportunity for my career growth in administration and human resource

• Complete Executive Support to the Head of Retail Banking
• Maintain Head’s calendar – including scheduling internal and external meetings, appointments, and travel arrangements while prioritizing conflicting demands
• Confidentially handle sensitive information and correspondence
• Facilitate the onboarding process for newly hired employees in the

Retail Department

• Oversee communication channels, screen incoming calls, draft correspondence, handle verbal and written complaints from account holders, and ensure follow-up with branch and area managers for resolution
• Provide administration support
• Build and maintain relationships with internal and external stakeholders on behalf of the Head of Retail Banking
• Assist in decision-making processes by gathering relevant data and providing insights
• Support the development and execution of strategic plans and initiatives by coordinating meetings, preparing documents, and managing timelines
• Identify and address issues proactively, demonstrating resourcefulness in resolving problems
• Seek opportunities for process improvement within the Retail

Department, implementing best practices and adopting new technologies where applicable

B.com from Karachi university 2nd division