Drnaeem Ahmed

Progressive & Result-oriented operations management professional having extensive experience in hospital management, field monitoring & evaluation, administrative supervision. I aspire to utilize my experience of effective strategic leadership to grow and manage high performing teams to consistently exceed the expectation.

Administrator / Sr. Manager Operations - Bahria International Hospital - Lahore

(2025-06)

Plan the most efficient administrative procedures & lead 650 team of professionals to complete range of administrative duties in different departments; ER, surgical wards, operation theatre, Nephrology, Dialysis, Kidney Transplant, Security, Housekeeping, Transport, Repair & Maintenance as well as logistical arrangements etc.

• Well-versed in departmental procedures and policies and be able to actively discover new ways to do the job efficiently
• Plan administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Oversee facilities services, maintenance activities and tradespersons (e.g., electricians)
• Ensure operations adhere to policies and regulations
• Lead a team of professionals to complete arrange of operational duties
• Experienced in departmental procedures and policies
• Ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly
• Liaise with National and Provincial Government Stakeholders
• Lies with Punjab Health Care Commission regarding CQI and Implementing procedures

Manager Administration/Operations - Chiniot General Hospital

(2024-06 - 2025-06)

• Lead and manage day-to-day operations, ensuring smooth execution of projects and programs
• Implement and monitor systems and processes to enhance operational efficiency and effectiveness
• Supervise and lead the operations team, fostering a collaborative, high-performance work environment
• Conduct regular performance assessments, provide feedback, and identify opportunities for professional development
• Develop and monitor operational KPIs to assess compliance with policies and SOPs, implement corrective and preventive measures, and revise SOPs for improved efficiency
• Oversee project support functions, ensuring alignment with organizational objectives and deliverables
• Work closely with project supervisors to address operational challenges and facilitate successful implementation
• Develop and implement efficient contract management protocols for contracts and sub-contracts of vendors, suppliers, etc
• Ensure timely and accurate reporting, financial controls, and compliance with procurement guidelines
• Collaborate with the finance team to develop and monitor project budgets
• Implement cost-control measures without compromising the quality of project deliverables
• Actively engage with internal and external stakeholders to address operational issues and contribute to strategic decision-making
• Foster positive relationships with relevant partners and ensure effective collaboration
• Ensure all operational activities comply with local regulations, organizational policies
• Implement quality assurance measures to enhance the overall effectiveness of operations
• Coordination with Supply Chain, Finance, Marketing, Resource Mobilization and Quality Assurance
• Plan and coordinate Operational procedures and systems and devise ways to stream line processes
• Ensure Operations adhere to policies and regulations

Head of Administration/Operations - The Diabetic Hospital - Islamabad

(2022-06 - 2024-05)

Lead the team of more than 150 Hospital / Spokes staff for smooth functioning of operations. To support Hospital operations as well as administrative responsibilities and Project Management of Islamabad, Sahiwal, Lahore and Faisalabad Spokes.

• Implement and monitor systems and processes to enhance operational efficiency and effectiveness
• Supervise and lead the operations team, fostering a collaborative, high-performance work environment
• Conduct regular performance assessments, provide feedback, and identify opportunities for professional development
• Develop and monitor operational KPIs to assess compliance with policies and SOPs, implement corrective and preventive measures, and revise SOPs for improved efficiency
• Oversee project support functions, ensuring alignment with organizational objectives and deliverables
• Work closely with project supervisors to address operational challenges and facilitate successful implementation
• Develop and implement efficient contract management protocols for contracts and sub-contracts of vendors, suppliers, etc
• Ensure timely and accurate reporting, financial controls, and compliance with procurement guidelines
• Collaborate with the finance team to develop and monitor project budgets
• Implement cost-control measures without compromising the quality of project deliverables
• Actively engage with internal and external stakeholders to address operational issues and contribute to strategic decision-making
• Foster positive relationships with relevant partners and ensure effective collaboration
• Ensure all operational activities comply with local regulations, organizational policies, and donor guidelines
• Implement quality assurance measures to enhance the overall effectiveness of operations
• Undertake additional tasks and responsibilities as assigned by the line manager
• Coordination with Supply Chain, Finance, Marketing, Resource Mobilization and Quality Assurance
• Plan and coordinate Operational procedures and systems and devise ways to streamline processes
• Lead and manage day-to-day operations, ensuring smooth execution of projects and programs

ER Administrator - Lyari General Hospital

(2018-03 - 2022-05)

Support operations & plan the most efficient administrative procedures. Lead the team of 100 ER Staff for smooth functioning of triage, fast track OPD, Paeds / neonate wards, step down area, resuscitation and pharmacy.

• Coordinate with government hospital management (MS) & departmental heads of pharmacy, laboratory, Radiology, Cardiology, Nephrology, Neurology etc
• Coordination with district management; Dy. Commissioner, DHO, Town Health Officer and district infectious diseases management committee
• Coordination with external stakeholders like Government and private hospitals, hepatitis control programs, Govt. & private laboratories
• Organize monthly meetings with ER staff
• Organize quarterly meetings with external key stakeholders
• Coordination/follow-ups with the vendors in local market
• Calling quotations for required jobs
• Issuing QES and assigning jobs via PO on behalf of PR
• Selection of vendors/interviews
• ER of the month award for eight consecutive months
• Participated in the ESEM (Emirates Society of Emergency Medicine) Conference at Abu-Dhabi in 2019

Administrator - Civil Hospital - Thatta

(2011-08 - 2017-02)

Plan the most efficient administrative procedures & lead a team of professionals to complete range of administrative duties in different departments; ER, surgical wards, operation theatre, security, housekeeping, transport, maintenance as well as logistical arrangements etc.

• Well-versed in departmental procedures and policies and be able to actively discover new ways to do the job efficiently
• Plan administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Oversee facilities services, maintenance activities and tradespersons (e.g., electricians)
• Ensure operations adhere to policies and regulations
• Lead a team of professionals to complete a range of operational duties at all districts, Talukas of Sindh and Baluchistan
• Experienced in departmental procedures and policies
• Ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly
• Plan and coordinate operational procedures and systems and devise ways to stream line processes
• Support to the patients on a daily
• Organize meeting with DHOs, THOs, TB Contact person at District and Talukas level
• Liaise with National and Provincial TB control program officials
• Monitoring treatment coordinators on a ground, drugs and social support

Manager Administration / Operations - Marie Stopes Society

(2001-09 - 2011-07)

To serve voluntary counseling, testing and health services to the infectious disease patient e.g. Hepatitis B&C, HIV/AIDS, Gonorrhea, Syphilis patients. To provide family planning services at FP clinics. Supervised 200 down teams consist of DPOs, In-charge client services, field workers, Nurses, Doctors security, ambulance drivers and janitorial staff.