Manager IT - The Trinity School
(2025-07)
- Spearheaded major IT infrastructure initiatives including Data Centre revamp and corporate network redesign, ensuring scalability, security, and high availability.
- Defined project scopes and established timelines for critical IT operations such as system upgrades, migrations, scheduled outages, minimizing service disruption.
- Designed, implemented, and optimized LAN/WAN, wireless networks, and edge security using Cisco and Fortinet and grand stream technologies.
- Led the upgrade and integration of legacy systems, network devices, and links across multiple branches, ensuring seamless connectivity and performance.
- Monitored and managed core network links through NMS, ensuring redundancy across primary and backup media for uninterrupted services.
- Directed network performance monitoring, tuning, and fault resolution across branches and back offices, resulting in measurable improvements in up-time.
- Oversaw server and system troubleshooting, hardware lifecycle management, and preventive maintenance to ensure reliability and security compliance.
- Formulated and implemented network troubleshooting strategies that significantly reduced downtime and operational costs.
- Evaluated emerging network technologies and prepared executive reports and recommendations for infrastructure upgrades and process improvement.
- Leadership & Strategic Initiatives.
- Developed and executed disaster recovery and data backup strategies, ensuring business continuity and data protection.
- Conducted regular audits of network and data security, ensuring compliance with organizational policies and industry standards.
- Collaborated with department heads to analyze IT requirements, identify vulnerabilities, and introduce cost-effective solutions enhancing productivity and efficiency.
- Negotiated with vendors to secure optimal service contracts and performed cost-benefit analyses for system upgrades and maintenance.
- Championed a culture of continuous learning by identifying training opportunities and upskilling team members on new technologies and tools.
- Supervised technical support operations, ensuring timely resolution of incidents and maintaining high end-user satisfaction.
- Provided technical leadership and mentoring to IT support staff, fostering a proactive and solution-oriented team environment.
Manager IT - The City Schools
(2023-10 - 2025-06)
- Managing and degerming timeframes for major IT Projects include system updated, upgrades, migrations and outages.
- Identifying and acting on opportunities to improve and update software and systems.
- Monitored network performance and configured Cisco Switches, LAN, WAN, Wireless and edge security equipment.
- Performed troubleshooting analysis of servers, workstations, and associated systems.
- Upgradation of existing links and maintenance of Branch IT infrastructure.
- Monitoring of Core Links on NMS & Branches (Primary/Backup) Media.
- Troubleshooting & IT Support of Branches, Back Offices/Schools
- Running and sharing regular operation system reports with senior staff.
- Develop network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
- Staying up to date with new network technology and reporting this information to executive team
- Identifying opportunities for team training and skills advancement.
- Running regular checks on network and data security.
- Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
- Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features.
- Analyze processes, technologies, and vendors continually to find areas for improvement
- Prepare cost–benefit analyses when upgrades are necessary and monitor vendors to ensure that they're offering the best-possible service and value for business needs.
- Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
- Develop and execute disaster planning and maintain data backups.
Deputy Manager | Unified Communication - The Punjab Group
(2021-01 - 2023-10)
- Managed all VOIP, call center setups all over the Group and configure web agents.
- Completed CRM Implementation and report Services.
- Configure Soft and Hard Phones (Avaya IP Phones, Cisco IP Phones).
- Configured User Extensions University PBX Setups (MAJU, CUST, UCP).
- Monitored network performance and configured Cisco Routers, Switches, LAN, WAN, Wireless and edge security equipment.
- Successful deployment of new circuits e,g Branches, Back Office, Core.
- Performed troubleshooting analysis of servers, workstations, and associated systems.
- Security initiative assessed and engaged partners and consolidated firewall vendors.
- Deployed next-gen Checkpoint, device identity awareness, mobile security, and malware detection.
- Upgradation of existing links and maintenance of Branch IT infrastructure.
- Monitoring of Core Links on NMS & Branches (Primary/Backup) Media.
- Troubleshooting & IT Support of Branches, Back Offices, Core Circuits.
- Coordinated with Service Providers for restoration of Down Links & with Service Provider for Deployment/Shifting/Up gradation of Links.
Assistant Manager Systems - The Tower Technology
(2018-04 - 2020-12)
- Manage all IT activities including DC, File Server, Lab systems Setups, build all Linux (CentOS, Ubuntu Servers environment) & manage all the OMR server setups across the group.
- Monitored network health, disaster recovery of physical network and computerized networking systems
- Managed and maintained Microsoft Windows Servers, all Servers (Installation & Administration).
- Hardware maintenance of all computers for our company.
- Configured and maintained DHCP Server and client, DNS servers.
- Setting up new user's accounts and profiles and dealing with password issues.
- Prioritized and managed multiple open cases at a time.
- Responsible for network technology using LAN WAN MAN infrastructures, routers, hubs, switches.
Associate IT Support - The Punjab Group
(2016-07 - 2018-03)
- All level IT Support for both NOC & clients.
- Build complete secure wired/Wireless network according to the requirement.
- Campus Network Design and Implementation.
- Attendance Management System.
- Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
- Develop and execute disaster planning and maintain data backups.
Network Administrator / IT Administrator - PIMSAT University
(2013-03 - 2016-07)
- Was responsible for Campus Networking and IT Support.
- Deployed complete wired network for HO Building.
- Successfully set up computer Lab setup with over 250 Systems Installations.
- Server & CCTV Installation and Configuration.
- Buildings connectivity through fiber and provided Help desk support by Ticket management and resolve Problems.
