Housekeeping Professional with 16+ years of experience in hospitality management
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Experienced Housekeeping Manager with a proven track record in managing large-scale housekeeping operations across hotels and commercial establishments. Skilled in staff management, maintaining hygiene standards, inventory control, and guest satisfaction. Currently serving as Jr Manager Housekeeping at Dolmen Mall Lahore with expertise in supervising multiple departments and ensuring operational excellence.
Jr Manager Housekeeping - Dolmen Mall Lahore - Lahore
(2024-11)
Housekeeping Incharge - Hotel One Naran - Naran
(2024-05 - 2024-10)
Housekeeping Incharge - Fortress Square Mall Lahore - Lahore
(2022-05 - 2024-03)
Managed 40 workers overseeing public areas, restrooms, parking facilities, offices, restaurants, Super Space, and Joyland. Supervised housekeeping and all mall personnel, including responsibilities such as hiring, firing, conducting performance assessments, and facilitating training and development programs. Developed task schedules for the housekeeping department and delegated assignments accordingly.
Assigned housemen and supervisors to their respective duties on a regular basis. Maintained accurate time logs for all department employees. Provided comprehensive training and orientation to new staff regarding workplace rules and regulations, in coordination with experienced team members.
Ensured high levels of sanitation in the mall, storage areas, and restrooms. Implemented and enforced procedures for the handling of lost and found items, emphasizing guest safety and satisfaction. Regularly monitored employee performance to ensure alignment with established objectives.
Housekeeping Sr. Supervisor/ Incharge - Hotel One Lahore - Lahore
(2016-10 - 2022-05)
Responsibilities included overseeing the cleanliness of 58 guest rooms, public areas, and laundry operations. This involved managing staff, maintaining inventory, handling emails, ensuring strict adherence to hygiene standards, and guaranteeing guest satisfaction. Oversaw the upkeep of rooms, ensuring they meet cleanliness and maintenance standards.
Coordinated with maintenance staff to promptly address any repairs or issues. Conducted regular inspections to identify areas needing attention, and took corrective actions accordingly. Monitored and responded to emails regarding housekeeping concerns, inquiries, and special requests.
Delegated tasks to the housekeeping team based on priority and urgency, and handled special tasks such as room setup for events, VIP guest accommodations, and effectively managed guest complaints. Developed and implemented deep cleaning schedules for all rooms to ensure thorough cleanliness and supervised the housekeeping staff, providing training on proper cleaning techniques and standards. Maintained inventory of cleaning supplies and equipment to ensure their availability for use.
Housekeeping Supervisor - Heritage Luxury Suite Lahore - Lahore
(2015-08 - 2016-10)
Housekeeping Supervisor - Park Plaza Hotel Lahore - Lahore
(2013-09 - 2015-01)
Housekeeping Supervisor - Ambassador Hotel Lahore - Lahore
(2011-09 - 2013-09)
Housekeeping Supervisor - Hospitality Inn Hotel Lahore - Lahore
(2010-12 - 2011-08)
Housekeeping Trainee Supervisor - Hospitality Inn Lahore - Lahore
(2010-09 - 2010-12)
Housekeeping Room Attendant - Pearl Continental Hotel Lahore - Lahore
(2008-03 - 2010-09)
B.A. - AIOU (2022)
I.com - BISE Lahore (2011)
Matriculation - Science - BISE Lahore (2006)
