Faizan Baloch
Customer Support Specialist | Live Chat Support | Data Management
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About
Customer Support Representative with over three year of experience handling live chat support and customer inquiries in fast-paced environments. Skilled in communication, problem solving, and managing multiple customer conversations efficiently. Experienced in data management and basic SEO practices, with strong adaptability and teamwork abilities.
Experience
Senior Customer Support Representative at PlanLab Solutions (2024-01 – Present)
- Provide real-time live tech support and resolve customer issues efficiently.
- Delivered results across multiple freelance projects through strong organizational and communication skills.
- Experienced in handling and collaborating with international clients.
Live Chat Support Representative at SHJ Internationals (2022-01 – 2023-12)
- Managed real-time customer communication via live chat.
- Assisted more than 200 customers daily with inquiries, orders, and issue resolution.
Data Management Assistant at Jazac City Head Office
- Maintained operational records and ensured data accuracy.
SEO Intern at Personal Projects
- Performed basic on-page SEO optimization and keyword placement.
Education
BS in Information Technology – Lahore Leads University (2020-01 – 2024-12)
FSc in Pre-Medical – Government College (2018-01 – 2020-12)
Matriculation in Science – Qurban School (2016-01 – 2018-12)
