Faizan Hamayun

Results-driven Telesales Representative with 1 year of experience in outbound and inbound sales, lead generation, and customer relationship management. Skilled in effective communication, identifying customer needs, handling objections, and achieving sales targets. Committed to delivering excellent customer service while contributing to business growth.

Telesales Representative - Tech Bridge Consultancy

(2023-02 - 2025-01)

Results-driven Telesales Representative with 1 year of experience in outbound and inbound sales, lead generation, and customer relationship management. Skilled in effective communication, identifying customer needs, handling objections, and achieving sales targets. Committed to delivering excellent customer service while contributing to business growth.

• Delivered prompt, client-focused support to ensure a positive customer experience and boost satisfaction.
• Identified service challenges and contributed to improvements that enhanced customer engagement.
• Managed appointment scheduling, data entry, and client record maintenance with precision.
• Supported billing workflows and documentation, ensuring timely and error-free processing.
• Maintained clear, empathetic communication to resolve customer inquiries across multiple platforms.
• Collaborated cross-functionally with internal teams to improve service efficiency and standards.
• Cultivated strong client relationships through effective communication and problem-solving.
• Resolved conflicts and handled customer issues with professionalism and efficiency.
• Optimized workflows and processes to enhance operational efficiency.
• Demonstrated strong time and priority management skills in a fast-paced environment.
• Facilitated seamless collaboration with inter-departmental teams to achieve shared objectives.

O Level Completed