AR Officer at The Retreat Palm Dubai MGallery by Sofitel (2026-04 – Present)
The Accounts Receivable (AR) Officer is responsible for managing incoming payments, ensuring accurate recording of financial transactions, and maintaining healthy cash flow by following up on outstanding invoices.
- Generate and issue customer invoices accurately and on time
- Monitor accounts to identify outstanding debts
- Follow up with clients on overdue payments via calls, emails, or meetings
- Reconcile accounts receivable ledger to ensure all payments are accounted for
- Investigate and resolve billing discrepancies or disputes
- Prepare aging reports and provide regular updates to management
- Maintain proper documentation of all transactions
- Coordinate with sales and finance teams regarding client accounts
- Process and record incoming payments (cash, bank transfers, cheques, etc.)
- Ensure compliance with company policies and accounting standards
Receiving Clerk & Storekeeper at The Retreat Palm Dubai MGallery by Sofitel (2023-11 – 2026-03)
The Receiving Clerk and Storekeeper is responsible for receiving, inspecting, storing, and issuing goods while maintaining accurate inventory records. This role ensures proper stock control and supports smooth daily operations.
- Receive deliveries and verify items against purchase orders and invoices
- Inspect goods for damage, quality, and quantity accuracy
- Record incoming stock in inventory systems or stock registers
- Store items properly according to safety and storage guidelines
- Issue materials to departments as per approved requests
- Maintain stock levels and report shortages or excess inventory
- Conduct regular stock counts and inventory audits
- Keep storage areas clean, organized, and secure
- Coordinate with procurement and accounts departments
- Prepare reports on stock movement and inventory status
Assistant Manager of Sales at Shelton Rezidor Hotel Peshawar (2022-12 – 2023-11)
The Assistant Manager – Sales supports the Sales Manager in driving revenue growth, managing the sales team, and ensuring customer satisfaction. This role focuses on achieving sales targets, building client relationships, and improving overall sales performance.
- Assist in developing and implementing effective sales strategies
- Achieve monthly, quarterly, and annual sales targets
- Supervise and guide the sales team to improve performance
- Build and maintain strong relationships with key clients
- Identify new business opportunities and generate leads
- Monitor sales performance and prepare reports for management
- Handle customer inquiries, complaints, and negotiations
- Support recruitment, training, and motivation of sales staff
- Coordinate with marketing and other departments for campaigns
- Stay updated on market trends and competitor activities
Reservation Officer at Shelton Rezidor Hotel Peshawar (2021-01 – 2022-11)
A Reservation Officer is responsible for handling room bookings, managing reservations, and ensuring a smooth booking experience for guests. This role plays a key part in maximizing occupancy and revenue.
- Handle incoming reservation requests via phone, email, and online platforms
- Enter and update bookings in the hotel system (PMS)
- Confirm reservations and provide accurate information to guests
- Coordinate with front office and housekeeping for room availability
- Manage cancellations, modifications, and no-shows
- Upsell rooms, packages, and hotel services
- Maintain records of bookings and customer details
- Prepare daily reservation reports
- Ensure accurate pricing and availability across all booking channels
- Respond to guest inquiries in a professional and timely manner
Night Auditor Officer at Radisson Blu Resort & Hotel Fujairah (2020-12 – 2021-11)
The Night Auditor Officer is responsible for overseeing hotel operations during the night shift, ensuring accurate financial reporting, and handling front desk duties. This role combines accounting tasks with guest service responsibilities.
- Perform daily night audit to verify all financial transactions
- Reconcile front office accounts, room charges, and payments
- Generate and review daily revenue reports
- Check guest check-ins and check-outs during night shift
- Handle late-night reservations and walk-in guests
- Ensure accuracy of billing and resolve discrepancies
- Monitor hotel security and ensure guest safety
- Prepare reports for management and accounting team
- Balance cash drawers and credit card transactions
- Coordinate with housekeeping and other departments if needed
Safety officer at Radisson Blu Resort & Hotel Fujairah (2016-12 – 2020-11)
A Safety Officer is responsible for ensuring a safe working environment by implementing safety policies, conducting inspections, and promoting compliance with health and safety regulations.
- Develop and implement workplace health and safety policies
- Conduct regular site inspections and risk assessments
- Identify hazards and recommend corrective actions
- Ensure compliance with local safety laws and regulations
- Investigate accidents, incidents, and near-misses
- Prepare safety reports and maintain documentation
- Conduct safety training and toolbox talks for employees
- Monitor the use of personal protective equipment (PPE)
- Coordinate emergency response drills (fire, evacuation, etc.)
- Liaise with management and regulatory authorities
