Faizan Ahmed

Motivated and customer-focused professional with one year of experience as an Inbound Customer Service Representative and two years of experience managing an electrical and hardware shop. Skilled in customer handling, communication, data entry, and MS Office. Holding internationally recognized safety certifications and an Industrial Electrician certificate. Seeking a position where I can contribute to organizational success while continuing to grow professionally.

Inbound Customer Service Representative - Easypaisa Digital Bank

(2025-06 - 2026-06)

• Handled inbound customer calls professionally.
• Resolved customer complaints and account-related queries.
• Guided customers regarding banking products and digital services.
• Maintained accurate customer records.
• Achieved quality customer service standards.

Owner - Electrical & Hardware Shop

(2023-03 - 2025-04)

• Managed day-to-day business operations.
• Handled customer sales and inquiries.
• Managed inventory and stock.
• Maintained cash records and daily sales reports.
• Built and maintained strong customer relationships.

Intermediate - Computer Science (ICS) - Board of Intermediate and Secondary Education (BISE), Rawalpindi (2020)