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CUSTOMER SUPPORT EXECUTIVE
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About
Seeking a challenging and rewarding position within a growing organization in the hospitality industry to apply skills, creativity, and dedication in delivering exceptional guest experiences. With a strong passion for hospitality, I strive to provide service that is not only efficient but also warm and memorable. I am committed to contributing to the growth of the organization while continuously developing my own abilities, and making a positive impact on both guests and the community through high standards of service and professionalism.
Experience
Travel Consultant at Ahmaar Travel Pvt. LTD (2024-05 – 2024-12)
- Handle changes, cancellations, and emergencies before and during travel.
- Resolve travel-related issues such as delays, overbookings, or lost reservations.
- Maintain strong client relationships to encourage repeat business and referrals.
- Stay updated on travel trends, airline policies, hotel offerings, and destination information.
- Ensure compliance with travel regulations, company policies, and supplier contracts.
- Use Global Distribution Systems (GDS) such as Sabre.
Events Coordinator at Events Affairs.PK (2024-05 – 2024-09)
Assisted in the planning, organization, and execution of various corporate and social events, ensuring high-quality service and client satisfaction.
- Coordinated with vendors, suppliers, and team members to streamline event logistics, effectively managing timelines and resources.
- Engaged in on-site support during events, contributing to guest management, setup, and troubleshooting to ensure smooth operations.
- Developed and maintained post-event reports, capturing insights to improve future event planning processes.
Education
Bachelor of Science in Tourism and Hospitality – College of Tourism and Hospitality Management (2022 – 2024)
Inter of Commerce – BISE Lahore (2020 – 2022)
