Hadia Amir

Analytical and customer-focused professional with experience across financial crime operations, AML/CTF, fraud monitoring, KYC/CDD, transaction review, customer experience, and sales.

Supported

Revolut UK operations and U.S.-based customers in fast-paced, quality-driven environments. Achieved 90%+ customer satisfaction and quality scores in customer operations, and brings a developing foundation in data analytics, data science, and social media marketing through recent professional certifications. Currently pursuing an MBA.

Customer Experience & Operations Specialist — Temu Campaign at IBEX Global (2025-09 – 2026-03)

• Supported U.S.-based customers in a high-volume e-commerce customer operations environment.
• Maintained quality scores above 90% while consistently meeting operational and service standards.
• Achieved CSAT above 90% through clear communication, effective issue resolution, and service-focused case handling.
• Applied structured problem-solving while maintaining professionalism, accuracy, and service quality.

Financial Crime Analyst at MindBridge Pvt. Ltd. | Bank of London (Revolut) (2025-06 – 2025-09)

• Conducted financial crime reviews covering AML/CTF, fraud monitoring, and KYC/CDD for Revolut's UK operations.
• Reviewed flagged transactions, assessed suspicious activity, and prepared reports including Suspicious Activity Reports (SARs).
• Contacted customers to verify account activity and supported compliance with applicable regulatory requirements.
• Worked with London-based compliance teams while maintaining accuracy, confidentiality, and timely case handling.
• Supported positive customer experience outcomes, including strong NPS performance, during sensitive financial-crime interactions.

Sales Executive at Flash Logistics (2023-10 – 2024-12)

• Generated business opportunities and worked toward monthly sales targets.
• Built and maintained client relationships to support customer retention and repeat business.
• Presented products, negotiated contracts, and provided after-sales support to resolve client concerns.

Medical Sales Executive at Work.inc (2021-05 – 2021-11)

• Promoted medical products to hospitals, clinics, and healthcare professionals.
• Achieved 25–30 successful sales per month through consultative selling and product demonstrations.
• Provided product information and tailored recommendations based on client requirements.

Master of Business Administration (MBA)

Bachelor's in Political Science – Punjab University (2025)

FSc in Pre-Medical – Govt. College, Patokki (2022)