Zain Rmz

Results-driven operations and administration professional with experience in branch management, HR operations, and end-to-end business support functions. Previously served as Branch Manager at Bridge, where I was responsible for overseeing daily operations, team coordination, human resources support, procurement, vendor management, finance coordination, IT support, and client relationship management. Strong ability to manage cross-functional tasks, improve processes, ensure compliance with policies, and maintain smooth operational efficiency in a structured work environment.

Branch Manager at BRIDGE Coworking Space – Pakistan (2025-10 – 2026-04)

• Manage complete branch operations, ensuring smooth daily functioning and service quality.
• Lead and supervise a team of 7 staff members across operations, administration, HR, and facility support.
• Handle HR operations including onboarding, attendance tracking, leave management, payroll inputs, and employee documentation.
• Act as branch-level HR representative, ensuring policy compliance and addressing employee concerns.
• Manage procurement activities including vendor sourcing, negotiations, purchase approvals, and inventory coordination.
• Oversee vendor management for internet services, IT support, security, housekeeping, maintenance, and utilities.
• Manage branch-level finance including expense tracking, petty cash handling, invoice verification, and coordination with head office finance.
• Support business development through client onboarding, workspace allocation, renewals, and coordination with sales teams.
• Coordinate IT and internet support to ensure uninterrupted connectivity and timely issue resolution.
• Manage client relationships, resolve issues, and maintain high client satisfaction and retention.
• Implement SOPs and improve operational workflows to enhance efficiency.

Security & Protocol Coordinator at Pakistan Software Export Board (PSEB) – MOITT (2025-03 – 2025-06)

• Coordinated end-to-end security and protocol operations for a high-profile international investment forum.
• Liaised with Police, ASF, FIA, and immigration authorities for VIP movement and delegate facilitation.
• Managed protocol compliance, documentation, route planning, and on-ground security coordination.
• Acted as liaison between government departments and event management teams.
• Delivered operations in a high-pressure, time-sensitive environment.

Divisional Lead – People Recruiting (Remote) at EU Tech Chamber – Germany (2023-08 – 2025-02)

• Led a remote recruitment and operations team of 10 professionals across Asia.
• Served as Point of Contact (POC) for European stakeholders.
• Managed people operations, reporting, quality assurance, and coordination.
• Supported recruitment initiatives and team performance management.
• Utilized digital tools for remote operations, task tracking, and reporting.

Operations Manager at Bitsol Technologies (2022-07 – 2023-08)

• Developed and executed operational strategies aligned with business objectives.
• Managed procurement, vendor negotiations, and operational KPIs.
• Led teams and optimized workflows to improve efficiency and performance.
• Ensured cost control, compliance, and timely execution of projects.

Admin Executive at Funavry Technologies (Pvt.) Ltd. (2020-12 – 2022-07)

• Managed daily office operations, administration, and procurement.
• Supervised administrative staff and coordinated facility management.
• Handled budgeting, expense tracking, and vendor coordination.
• Developed and enforced administrative SOPs and policies.

Office Manager at Proof Tech Waterproofing (2017-03 – 2020-12)

• Managed executive schedules, communications, and confidential documentation.
• Coordinated travel arrangements, meetings, and reporting.
• Supported senior leadership with administrative and operational tasks.

Customer Sales Representative at Warid Telecom (2015-05 – 2017-03)

• Managed customer inquiries, service requests, and issue resolution.
• Maintained accurate customer records and met service performance targets.

Bachelor of Business Administration (BBA) – Virtual University of Pakistan (2016 – 2020)