Muhammad Sami

Highly experienced Customer Service professional, Ade to handle a high volume of customers in a fast-paced environment, with minimum supervision, while maintaining the highest quality of customer service. Excellent listening skills, and oral and written communication. Excellent problem-solving and negotiating skills.

CORPORATE TEAM LEAD at GIFT GRAPHICS

• Lead corporate customer support and sales operations, coordinating team workflows and customer inquiries.
• Support team performance, resolve escalated customer concerns, and ensure a professional customer experience.
• Coordinate with internal teams to manage orders, follow-ups, and timely customer service.

TECH SUPPORT at STEER & AUTOOPS

• Provide technical assistance and support to customers using Steer and AutoOps platforms.
• Troubleshoot issues, guide users, and ensure timely resolution of technical problems.
• Collaborate with internal teams to improve customer experience and platform functionality.

CUSTOMER SERVICE SPECIALIST at IBEX – FEDEX

• Delivered high-quality customer service in a fast-paced logistics environment, handling a high volume of inquiries related to shipments, tracking, and delivery exceptions.
• Managed inbound, outbound, and package delivery processes, coordinating between internal teams and customers to ensure accurate and timely order fulfillment.
• Proactively identified and escalated time-sensitive delivery issues, minimizing delays and ensuring packages were handled safely and in compliance with FedEx standards.
• Navigated and resolved customer feedback, returns, tracking inquiries, and account documentation, ensuring improved service quality and operational efficiency.

REMOTE CUSTOMER SUPPORT at LTVPLUS

• Worked remotely to assist customers with their inquiries and concerns.
• Resolved issues through clear communication and customer-focused solutions.
• Maintained records of customer interactions in the CRM.

Intermediate in Pre-Engineering – KIPS COLLEGE, LAHORE