Customer Support Specialist |Zendesk Expert| Lead Generation |VA
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Motivated and hardworking Customer Service & Lead Generation professional with 4+ years of experience in live chat, email support, and B2B lead generation.
Skilled in managing high-volume ticket queues using Zendesk and Freshdesk, while also experienced in sourcing, qualifying, and organizing B2B leads through CRM platforms like HubSpot and Salesforce.
A quick learner with strong attention to detail, committed to delivering consistent, resolution-focused results across both customer support and lead generation functions.
Currently pursuing growth in specialized areas of customer experience and sales development, with a passion for continuous learning and process improvement.
Outside of work, I enjoy playing chess and cricket, both of which keep me sharp, strategic, and disciplined, qualities I try to carry into my day-to-day approach as well.
I provided customer support as a Customer Support Agent at Accelera Ops, handling client inquiries via email and chat. Resolved issues efficiently, answered product-related questions, and ensured a smooth customer experience.
Managed support tickets using Zendesk, maintained accurate records, and followed company guidelines. Worked with internal teams to resolve complex issues and maintain customer satisfaction in a fast-paced environment.
I worked as a Project Manager on lead generation tasks, where I helped organize and manage the process of finding and collecting B2B leads. I coordinated with team members to build contact lists, check data accuracy, and keep everything updated in the CRM.
I was also responsible for tracking progress, making sure tasks were completed on time, and keeping the lead data clean and organized for outreach. Overall, I focused on making the workflow smooth and ensuring the team had reliable information to work with.
I hold a BS in Computer Science, which has helped me build a strong analytical and problem-solving foundation that I bring into my professional work.
