Hammad Azam

Responsible and detail-oriented professional with hands-on experience in security surveillance and customer service operations at Daraz. Proven ability to monitor security systems, maintain accurate records, and handle customer interactions efficiently under established protocols. Strong team leadership, time management, and problem-solving skills with a commitment to continuous learning and operational excellence.

Seeking to leverage surveillance and customer support experience in a dynamic international organization.

Surveillance Executive at ITPro Tech (2024-01 – 2026-01)

• Monitored and operated CCTV and surveillance systems to ensure safety and security of premises.
• Reviewed and analyzed security footage to identify irregularities and potential threats.
• Reported incidents, breaches, and unusual activities promptly to management following SOPs.
• Maintained accurate surveillance logs, incident reports, and ensured compliance with security procedures.
• Collaborated with security team to improve monitoring protocols and response efficiency.

Customer Service Representative at Daraz (E-commerce)

Customer Support Operations

• Handled high volume of inbound and outbound customer calls and queries professionally.
• Managed and updated customer records and CRM data with accuracy and confidentiality.
• Utilized standardized communication scripts while adapting to diverse customer needs.
• Resolved issues, provided product and order information, and collected customer feedback.
• Achieved customer satisfaction targets through effective problem-solving and communication.

Intermediate (HSSC) – Federal Board of Intermediate & Secondary Education (2023-01 – 2025-01)

Matriculation (SSC) – FBISE Rawalpindi (2021-01 – 2023-01)