Hamza Khursheed
Guest Experience & Hospitality Specialist | MBA | Delivering Premium Service
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About
A highly motivated and flexible customer service and hospitality professional with proven experience in front-of-house operations, team supervision, and client relationship management. Skilled at resolving issues effectively, building rapport with customers, and maintaining high service standards. Adept at working both independently and collaboratively, with strong organisational and leadership abilities. Enthusiastic about continuous learning and new challenges.
Experience
Food & Beverage Assistant at The Chester Grosvenor – 5 Star (Present)
- Provide premium guest service in a luxury environment.
- Support daily operations to ensure smooth dining experiences.
- Assist with food handling, hygiene compliance, and customer satisfaction.
Supervisor at Barton Rouge (Present)
- Oversee daily restaurant operations, including order expediting and staff coordination.
- Handle guest complaints with professionalism to ensure customer retention.
- Manage stock levels, liaise with suppliers, and uphold health & safety standards.
Till Operator at Ermine Local (2023-06 – 2023-07)
- Operated tills accurately, handled cash/card transactions, and supported customers with queries.
Customer Service Assistant at BP Euro Garages (2023-04 – 2023-07)
- Delivered excellent customer service in a fast-paced retail environment.
- Handled payments, transactions, and maintained store presentation.
Receptionist / Administrator (Part-Time) at Oban Hotel (2022-03 – 2022-09)
- Managed reception duties, reservations, and guest communications.
- Supported administrative tasks and contributed to smooth hotel operations.
Sales Assistant at Bisconni (2021-09 – 2022-01)
- Assisted customers with purchases, returns, and product promotions.
- Managed stock rotation, merchandising, and sales targets.
Customer Service Assistant at GCR (2020-07 – 2021-08)
- Handled customer queries via phone, email, web chat, and in-person.
- Processed payments, promoted services, and explained company policies clearly.
Education
MBA in Management, Marketing & Business – Bangor University (2023 – 2024)
Diploma (Level 7) in Strategic Management & Leadership – CMI
BSc in Marketing, Management & HRM – NCBA&E;, Lahore (2018 – 2022)
