Hamza Naseer

Dedicated and results-driven Operations & Customer Service Professional with 2+ years of experience in travel operations, client management, and call center services. Skilled in handling end-to-end holiday planning, resolving client queries, and managing travel logistics. Proficient in MS Office and Excel with strong communication and problem-solving abilities.

Assistant Operations & Visa Coordinator at Zen Holidays (2023-06 – 2026-05)

• Coordinated end-to-end operations for international tours and travel groups.
• Processed and managed visa documentation for clients traveling internationally.
• Coordinated with embassies, clients, and internal teams for timely visa submissions and approvals.
• Verified travel documents, hotel bookings, bank statements, and supporting paperwork for visa applications.
• Designed customized travel itineraries based on client preferences and budgets.
• Coordinated hotel reservations, transport arrangements, and tour activities for smooth travel experiences.
• Managed operational planning and execution for group tours.
• Maintained strong relationships with hotels, transport companies, and travel vendors.
• Negotiated and coordinated operational requirements with vendors for successful tour execution.
• Prepared budget sheets, managed petty cash, and monitored operational expenses.
• Maintained accurate operational records and documentation.
• Handled client communication and ensured high customer satisfaction throughout travel operations.

Customer Service Executive at Talk Line (BPO) (2022-02 – 2023-04)

• Provided support to US-based clients regarding medical insurance plans and policy information.
• Assisted customers with claims, coverage details, and billing inquiries, ensuring high satisfaction levels.
• Handled inbound and outbound calls, resolving issues promptly and maintaining service quality standards.
• Maintained accurate customer records and updated databases for insurance policy management.
• Developed strong communication and problem-solving skills while working in a high-volume call environment.

Bachelors of Computer Science – Virtual University of Islamabad (2020 – 2024)