Haris Muteeb Baig

Client Operations professional with 5+ years of experience managing agency and client relationships internationally. Onboarded 2,000+ digital agencies at DesignRush, overseeing the full client lifecycle from engagement to activation. Skilled in HubSpot and Salesforce, with a strong track record in client coordination, payment recovery, and account management.

Agency Relationship Specialist at DesignRush (2022-11 – Present)

• Successfully onboarded 2,000+ digital agencies over 3 years, managing the full onboarding lifecycle from initial outreach to account activation.
• Serve as the primary point of contact for agency partners internationally, ensuring consistent engagement, satisfaction, and long-term retention.
• Coordinate communications and account updates for a large agency portfolio, maintaining accurate records and ensuring timely follow-ups.
• Support agency partners through proactive outreach, addressing inquiries and resolving concerns to strengthen long-term partnerships.
• Maintain organized documentation and communication logs using HubSpot to ensure alignment and transparency with agency clients.
• Utilized ClickUp to assign and track agency-related tasks across internal teams, ensuring accountability and timely resolution.
• Collaborate with internal teams to ensure smooth service delivery and resolve operational issues promptly.

Collections Specialist at Motive (ex-KeepTruckin) (2021-11 – 2022-11)

• Managed end-to-end payment recovery for US and Canadian customer accounts via phone and email, consistently meeting collections targets.
• Resolved billing inquiries, payment declines, and account disputes using Salesforce and Zuora, improving customer satisfaction and recovery rates.
• Investigated and reconciled invoices, payments, refunds, chargebacks, and credits across customer accounts to ensure data accuracy.
• Reviewed and recommended improvements to collections SOPs, supporting process efficiency and compliance.
• Ensured accurate month-end close procedures and provided timely collections reporting and forecasting to management.
• Collaborated cross-functionally with Sales, Customer Success, and Finance teams to resolve outstanding balances and prevent churn.

Sales Support Executive at Evertise Digital (2021-04 – 2021-11)

• Conducted outreach to international clients for content marketing and press release distribution services via social media platforms and live chat on the Evertise website.
• Managed and updated sales pipeline data to track leads and client interactions across outreach campaigns.
• Facilitated link building through guest posting by helping clients get their articles published on required news platforms, leveraging access to multiple established media outlets.
• Provided proactive client support throughout the sales process, ensuring transparency, clear communication, and a smooth experience from initial contact to closure.
• Supported key sales planning operations and identified process improvements to drive greater efficiency and effectiveness.

Sales Engineer at Meritorious Business Solutions (Pvt) Ltd. (2018-08 – 2021-04)

• Drove sales and marketing of medical laboratory products including rapid test devices and chemical reagents across assigned accounts.
• Managed client inquiries, developed project scope understanding, and coordinated internal responses to customer needs.
• Submitted monthly reports including booking forecasts, sales highlights, and CRM entries to management.
• Contributed to sales engineering effectiveness by identifying issues and recommending actionable solutions.

Bachelor's Degree in Biomedical Engineering – Riphah International University (2014 – 2018)