Shuaib Khan

Dedicated IT Support Engineer with hands-on experience at Hamdard University, providing top-notch IT troubleshooting and support. Skilled in maintaining efficient computer systems and networks, addressing technical issues, and delivering prompt assistance to users. Proven ability to ensure seamless IT operations and contribute to a productive work environment.

Proficient in IT troubleshooting, computer networking, and Microsoft Office. Recognized for my problem-solving acumen and collaborative teamwork. Eager to leverage my expertise and drive for excellence in an IT Support Engineer role.

IT Support Engineer at Hamdard University (2023-12 – till now)

Provided IT support and troubleshooting services at Hamdard University

• Installation and Configuration: Setting up and configuring computer hardware, software, networks, and applications.
• System Monitoring: Continuously monitoring and maintaining IT systems and networks to ensure optimal performance.
• Technical Support: Responding to technical support requests from staff or clients and providing guidance on resolving issues.
• Troubleshooting: Diagnosing and troubleshooting hardware and software problems, including system and network issues.
• Application Roll-out: Supporting the implementation and roll-out of new applications and systems.
• Documentation: Keeping detailed records of technical issues and their resolutions for future reference.
• User Training: Providing training and support to users on new technologies and software applications.
• Collaboration: Working with other IT professionals to improve system performance and implement new technologies.
• Security Management: Ensuring the security of IT systems and data by implementing appropriate measures and protocols.
• Backup and Recovery: Managing data backup and recovery processes to protect against data loss.

Bachelor's of Science – Hamdard University