IT & Operations Manager - Pride Constructions - Karachi, Pakistan
(2017-02)
Government Contractor
- Oversee day-to-day IT operations, software, hardware, and reporting systems across multiple project sites.
- Coordinate project timelines, workforce planning, and on-site support activities.
- Conduct weekly meetings with supervisors regarding labour requirements, staffing, attendance, and project progress.
- Maintain records for project documentation, reporting, and operational activities.
- Monitor project schedules and ensure operational continuity across multiple sites.
Self-Employed Consultant - MI Consultant & Travel Express U.K - Karachi, Pakistan
(2011-01 - 2016-12)
- Provided consultancy for UK and USA visit visas and student visas.
- Managed customer inquiries and handled inbound calls from UK-based clients.
- Coordinated Hajj, Umrah, and other pilgrimage-related travel services.
- Maintained client records, files, and communication processes.
Assistant IT Manager - Zamurrad Accountants Ltd - London, United Kingdom
(2007-08 - 2009-11)
- Assisted in managing internal IT systems, reporting, and network support.
- Resolved hardware, software, and connectivity issues.
- Supported communication between departments and ensured smooth information flow.
- Helped improve standard operating procedures and reporting practices.
- Assisted management with documentation and administrative support.
Sales Consultant – Retail Operations - NEXT Plc - London, United Kingdom
(2003-10 - 2007-02)
- Supported retail operations, customer service, warehouse coordination, and cash handling.
- Supervised new staff during busy sales periods.
- Managed product displays and customer-facing operations.
- Resolved customer queries in person and over the phone.
Founder & Network Engineer - Millennium Generation (MGen) - Karachi, Pakistan
(2001-01 - 2003-08)
Internet Service Provider (ISP)
- Designed, installed, and maintained a 30-node Ethernet LAN, providing reliable internet connectivity for residential and business clients.
- Configured and administered a Windows-based internet gateway server using WinRoute with NAT (Network Address Translation) for secure internet sharing.
- Configured TCP/IP networking, IP addressing, network printers, and shared resources across the LAN.
- Monitored network performance, diagnosed connectivity issues, and optimized LAN stability and internet availability.
