Helene Bilyk

Initiative-taking Professional seeking work to use the ability to find and manage functional requirements as well as develop reports.

Operation Business Analyst II - Cenlar - Remote

(2015-01 - 2023-10)

• Performed analysis on loans with incorrectly used Task ID’s
• Extracted the Open Tasks and Callback data to help with workload distribution.
• Team collaboration to improve business process.
• Organized quality data to decide goal achievement.
• Developed report capturing letter code usage failure rate.
• Produced reports to show productivity and performance.
• Consolidated multiple reports to reduce duplications.
• Reported Agents performing their task incorrectly to avoid client unsatisfaction rating.
• Tracked call escalations to reduce compliance risk.
• Monitored the Training Matrix for the Research Department.
• Build an Attendance Summary to decide if disciplinary actions are needed.
• Data Entry to SharePoint.
• Exported data from SharePoint and designed reports.
• Conducted SharePoint administration.
• Created pivots charts to show trends of Tasks.
• Established a strong working relationship with various business channels.
• Independently drafted report procedure.
• Provided training for new employees.

Business Analyst Manager Business Control and Support - JPMorgan Chase

(2014-03 - 2015-01)

• Flood and Hazard Insurance Review
• Decide if multiple structures are present and need flood insurance
• Review Private Flood Insurance terms and conditions.
• Correct information in FIAT.
• Monitor loans in CLOS/FUND status to ensure flood and hazard review has been completed.
• Keep reports up to date.
• Address flood zone discrepancy.
• Review performed based on policy for each banking channel (Retail, CD, Correspondent and Rural Housing).
• Support Project Team to complete OCC reviews.

Business Analyst Manager - JPMorgan Chase

(2008 - 2014-03)

• Monitor team productivity; Delegate assignments to team; Provide Guidance and assure prompt.
• completion of projects; Performance Review
• Support Operations and Sales partners using the origination systems to process loans smoothly.
• Collaborate with internal business partners to achieve prompt work items correction.
• Create job aids, posters, and Tip of the Day.
• Communicated system release updates to Operations Leader.
• Provided demos of new functionality.
• Visit Operation sites for support and feedback.
• Aid with pilot of new Loan Origination system: Mortgage Express – MAX – OnBase – Xbert – MyCM.
• Report system issues users are experience; analyze if system related issue or user error.
• Monitor the issue log and ensure correct reporting.
• Facilitate regression testing sessions to assure system updates are working as expected.
• Reported new manual workarounds to Ops and Sales partners.

Retail Subject Matter Expert - JPMorgan Chase

(2005 - 2008)

Manage the Training Environment (TRN)

• Testing ID creation and assignment.
• Report daily system performance.
• Communicated system slowness or connective problems.
• Record keeping and upkeep of assigned Testing IDs for training.
• Constant testing of system performance – staging loans.
• Support Loan Origination system project (CLOSR, Zippy, Loan Builder and CFM).
• Regression testing confirming system performs as expected.
• Demo staged loans for Attorney and Compliance to evidence system readiness for pilot rollout.
• High level review of mortgage documents to assure correct data mapping.
• Update test scenarios with newly implemented policy requirements.
• Co-facilitate training classes, teaching the functionality of the new loan origination system.

High School

Paralegal

Fundamentals - Banking Association

SQL Fundamental

Excel Power Query