Hina Erum

Banking & Finance professional with 7 years of experience in branch operations, customer relationship management, and accounts at Meezan Bank and Faysal Bank. Proven expertise in cash handling, account opening, compliance, reconciliation, customer service, and team coordination. Skilled in MS Excel, banking software, and financial reporting.

Seeking a Mid Career role in Banking or Finance in Saudi Arabia or Pakistan to contribute to organizational growth with accuracy, professionalism, and strong client focus.

Branch service officer - Meezan Bank Limited - Karachi, Pakistan

(2023-07)

• Currently serving as a Banking Officer at Meezan Bank since July 2023, specializing in customer transactions and account management.
• Proficiently assist customers with inquiries related to deposits, withdrawals, and fund transfers, enhancing customer satisfaction.
• Ensure strict compliance with SBP and Shariah guidelines, maintaining integrity in all banking operations.
• Actively cross-sell a range of bank products, including savings accounts, personal finance, and credit cards, contributing to branch revenue growth.
• Maintain meticulous records and efficiently resolve customer issues, fostering a seamless banking experience.
• Demonstrated ability to adapt to various roles, aiming to leverage skills in Finance & Accounts and Branch Operations.

Business Development Officer - Faysal Bank Limited - Karachi, Pakistan

(2017-08 - 2018-03)

• Served as a Business Development Officer at Faysal Bank, focusing on client acquisition and portfolio expansion.
• Identified and engaged potential clients across corporate, SME, and retail banking sectors, enhancing the bank's market presence.
• Cultivated and sustained robust client relationships, leading to improved customer retention and satisfaction levels.
• Conducted in-depth market research to pinpoint business opportunities and analyze competitor strategies, informing decision-making.
• Collaborated with cross-functional teams to streamline operations, ensuring efficient service delivery and operational excellence.
• Developed strategic initiatives that contributed to the overall growth of the bank's business portfolio.

Accountant - Iqra Bright Star - Karachi, Pakistan

(2014-07 - 2016-07)

• Leveraged expertise in full cycle accounting to enhance financial reporting accuracy and efficiency.
• Utilized software such as QuickBooks and MS Excel to maintain precise financial records, ledgers, and journals.
• Prepared comprehensive monthly, quarterly, and annual financial statements, contributing to strategic decision-making.
• Managed accounts payable and receivable, ensuring timely transactions and improved cash flow management.
• Conducted bank reconciliations to maintain financial integrity and accuracy.
• Ensured compliance with tax regulations, supporting audit processes and minimizing financial risks.
• Developed strong analytical skills, essential for transitioning into a Banking Officer or Finance & Accounts Officer role.

Bachelor's degree - Accounting marketing - University Of Karachi (2007-08 - 2007-08)