Huma Iqbal

Quality Management & Operations Specialist with 8+ years of experience in process improvement, audit compliance, and documentation governance across multinational environments. Expert in building scalable systems, SOPs, and internal controls that support remote operations, cross-functional teams, and digital workflows. Proven ability to manage audit readiness, ERP implementations, and process optimization independently.

Strong background in ISO standards (9001, 45001, 27001), SharePoint, Oracle ERP, and data-driven reporting. Recognized for turning unstructured operations into efficient, compliant, and scalable systems.

QMS SPECIALIST – DOCUMENT & DATA GOVERNANCE at ALGIHAZ HOLDING (KSA) (2025-08 – Present)

• Designed and implemented company-wide SOPs and policies aligned with ISO standards across multiple business units
• Managed centralized document control system (SharePoint) ensuring version control and audit readiness
• Led internal audits, compliance tracking, and continuous improvement initiatives
• Delivered structured training sessions to improve process adoption across teams
• Managed complete documentation lifecycle for ERP implementation
• Conducted gap analysis & requirement documentation (RD-11) with vendors
• Created process flows, user manuals, and system guides
• Supported UAT testing and system validation
• Coordinated with cross-functional teams in a remote/project-based environment

Deputy Manager – Internal Audit/Quality Management Systems at MAPLE LEAF CEMENT FACTORY LIMITED, KMLG (2021-05 – 2025-08)

Ensured compliance with company policies, SOPs, and ISO standards (9001, 45001, 27001, 19011) through systematic audits, inspections, and participation in external reviews. Oversaw document control, developed a Business Continuity Plan (BCP), and conducted internal audits to assess operational efficiency and data integrity. Standardized processes using MS Visio, managed audit follow-ups, led stock counts, and enhanced efficiency through automation of compliance tracking.

• Improved operational efficiency by 15% through automation of compliance and reporting systems
• Developed and implemented a Business Continuity Plan (BCP) ensuring organizational resilience
• Designed a structured Roles and Responsibilities System and contributed to HRM System enhancement for better alignment and accountability

Branch Manager at AMERICAN LYCEUM INTERNATIONAL SCHOOL (2015-11 – 2021-05)

Directed end-to-end branch operations covering HR, finance, admissions, and academics to ensure smooth and efficient functioning. Implemented financial controls, managed budgets, and executed teacher training programs to improve instructional quality and student outcomes. Strengthened staff performance through development plans, streamlined reporting processes, and maintained accurate operational records to enhance accountability and efficiency.

• Increased branch profitability by 20% and student enrollment by 25% through strategic planning and operational improvements
• Improved employee retention by introducing professional development and performance enhancement programs

Compliance Manager | Customer Service Specialist at PAKISTAN TELECOMMUNICATION COMPANY LIMITED (PTCL) (2014 – 2015-10)

Managed escalated customer complaints while leading quality assurance and compliance initiatives to ensure adherence to company and regulatory standards. Improved customer satisfaction through proactive issue resolution and streamlined processes. Enhanced team performance through coaching, mentoring, and structured development plans, fostering a culture of accountability and service excellence.

• Improved first-call resolution by 10% and reduced overall complaints by 15% through effective process optimization
• Increased team productivity by 20% and earned recognition for service excellence and leadership in compliance operations

Internship – Customer Service & Quality at NESTLÉ WATER (2014 – 2014)

• Analysed customer interaction trends to identify service improvement opportunities
• Consistently surpassed quality benchmarks in resolving customer inquiries

Bachelor in Business Administration in Business Administration – Superior University (2015)