Husban Khan

A dedicated and driven Bachelors student in Business Administration, possessing practical experience as Collection Executive at Cognizance Solutions, Lien Negotiator at Fit Solutions. A cashier at Krispy 2 Go and as a call center agent at Global company. Seeking an opportunity within an organization where i can further develop and leverage my skills while contributing to the company's success.

Collection Executive - Cognizance Solutions

(2024-12 - 2025-05)

Experienced and detail-oriented Collection Executive at Cognizance Solutions with a strong background in payment posting, denial management, and EOB (Explanation of Benefits) analysis within healthcare and revenue cycle operations. Proven ability to accurately post payments from various sources (EFTs, checks, credit cards), reconcile accounts, and resolve discrepancies. Skilled in identifying and analyzing claim denials, coordinating with insurance payers and clients to ensure proper adjudication and timely resolution.

Adept at interpreting EOBs to validate payment accuracy and update patient accounts accordingly. Committed to maintaining high standards of compliance, accuracy, and productivity in fast-paced environments.

• Payment Posting: Accurately post payments (EFTs, checks, credit cards) to patient and insurance accounts using internal accounting/ERP systems.
• Denial Management: Review and analyze claim denials; identify root causes and work with insurance providers or internal billing teams to resolve and resubmit claims.
• EOB Interpretation: Read and interpret Explanation of Benefits (EOBs) to ensure accurate posting of allowed amounts, patient responsibility, and write-offs.
• Account Reconciliation: Perform daily and monthly reconciliation of posted payments against bank deposits and remittance files.
• Discrepancy Resolution: Investigate and resolve payment discrepancies, short-pays, and misapplied funds by communicating with payers and clients.
• Aging Report Follow-Up: Regularly monitor aging reports and follow up on outstanding or delayed payments to meet collection targets.
• Compliance & Documentation: Ensure all activities adhere to HIPAA regulations and company policies; maintain thorough documentation for audits and reporting.
• Customer Communication: Coordinate with patients, clients, and insurance companies to clarify payment details or resolve issues.
• System Proficiency: Skilled in using practice management and accounting systems (e.g., Epic, Athenahealth, CollaborativeMD and Excel).
• Team Collaboration: Collaborate with the AR, billing, and coding teams to improve workflows and reduce denials and unapplied cash.

Lien Negotiator (Collector) - Fit Solutions

(2023-11 - 2024-11)

Results-driven and detail-oriented Lien negotiator/Collector with extensive experience in managing lien settlements and negotiating payment resolutions. Adept at analyzing complex financial and legal documents to effectively reduce outstanding liabilities and achieve favorable outcomes for both clients and creditors. Possesses exceptional communication and negotiation skills with a strong understanding of state and federal regulations.

Proven track record of managing high-volume cases while maintaining a focus on compliance, customer service, and building long-term relationships. As a Lien Negotiator at FIT Solutions, I specialize in managing and negotiating lien resolutions for clients, focusing on minimizing financial liabilities while ensuring compliance with legal requirements.

• Lien Resolution Negotiation: Expertly negotiating with creditors, contractors, and subcontractors to reduce or eliminate outstanding liens, ensuring favorable outcomes for clients.
• Case Management: Handling multiple lien cases simultaneously, maintaining accurate records, and ensuring timely follow-up and all outstanding matters.
• Client Liaison: Acting as the primary point of contact for clients, providing clear communication and updates on lien status, resolutions and next steps.
• Legal Compliance: Ensuring all lien releases and settlements adhere to state and federal regulations, including proper documentation and filing.
• Documentation and Reporting: Preparing and submitting required legal documents, lien releases, and settlement agreements in a timely manner.
• Problem Resolution: Identifying potential legal risks and proactively working with clients and legal teams to resolve issues before they escalate.
• Strategy Development: Collaborating with senior management to refine negotiation strategies, improving lien resolution processes and client outcomes.

Call Center Agent - Global Company

(2021-01 - 2022-01)

Handled inbound and outbound calls from customers regarding product inquiries, account management, and issue resolution. Provided courteous and professional assistance, ensuring customer satisfaction and retention. Utilized system to document interactions, update customer information, and follow up on open issues.

Achieved and exceeded performance targets for call handling metrics, including average handling time and first call resolution. Collaborated with team members and supervisors to improve processes and enhance customer experience.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency in systems and call center software.
• Ability to work effectively in a fast-paced environment.
• Adaptability and resilience in handling challenging situations.

Social Media And Finance Manager - The Youngs Generation (NGO)

(2017-12 - 2020-01)

Developed and implemented social media strategies to increase engagement, reach and visibility of the NGO's mission and programs. Created content for various social media platforms, including Facebook, Instagram. Monitored social media analytics to track performance and identify areas for improvement.

Managed the organization finances, including budgeting, expense tracking, and financial reporting. Oversaw grant funding applications, compliance, and reporting requirements. Collaborated with team members to align social media efforts with fundraising campaigns.

• Proficiency in social media management tools and platforms.
• Financial management and accounting skills.
• Grant writing and fundraising experience.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Cashier - Krispy 2 Go

(2017-01 - 2018-01)

Processed customer transactions accurately and efficiently using computer system. Handled cash, credit and electronic payments. Provided exceptional customer service by addressing inquiries and resolving issues promptly. Maintained cleanliness and organization of cashier station. Demonstrated multi-tasking abilities by balancing cashier duties with additional responsibilities as needed.

• Strong multi-tasking abilities.
• Excellent customer service skills.
• Attention to detail.
• Cash handling expertise.

BBA - Business Administration - Indus University

Intermediate - Pre-Engineering - Govt. Comprehensive Boys College, Karachi

Matriculation - Science - House Of Children