Zoya Khan

Seeking a career to share my knowledge and experience with an organization for which I work future. I am capable of working in environments where I can use my communication and management skills. I am hoping to work with colleagues who are enthusiastic, hardworking and willing to share their knowledge with me.

Collection Executive - SmartQarza - Karachi, Pakistan

(2021-06 - 2023-06)

• Negotiated payment arrangements with delinquent customers, utilizing clear communication and problem-solving skills.
• Managed and updated customer accounts, maintaining accurate documentation of collection actions taken.
• Handled sensitive customer financial information with the utmost confidentiality and professionalism.
• Adhered to all company policies and relevant regulations regarding fair collection practices.

Masters - Islamic Banking & Finance - UNIVERSITY OF KARACHI (2017 - 2019)

B.COM - Commerce - UNIVERSITY OF KARACHI (2014 - 2016)

HSSC-ICOM - Intermediate - BOARD OF INTERMEDIATE EDUCATION, KARACHI (2011 - 2013)

SSC - Secondary - BOARD OF SECONDARY EDUCATION, KARACHI (2008 - 2010)