Ikram Ullah

Organized, responsible and customer-service-oriented hospitality professional with 8 years of experience across front desk, executive and management roles. Strong skills in managing hotel operations, leading high-performing teams, handling guest relations and resolving issues under pressure. Fluent in Urdu, Punjabi, English and Arabic. Seeking to leverage my operations and guest-service expertise to drive performance and elevate the guest experience.

Operations Manager & Guest Relations at Hotel Luxe Heights (2024-01 – Present)

• Managing overall hotel operations to ensure optimal performance, smooth daily running and high levels of customer satisfaction.
• Leading, developing and motivating high-performing front office and operations teams.
• Overseeing guest relations – greeting guests, handling requests and resolving complaints with effective service recovery.
• Implementing effective strategies to drive business growth, occupancy and revenue.
• Supervising front desk operations, reservations, room assignments and check-in / check-out processes.
• Coordinating with housekeeping, maintenance and other departments to maintain brand and service standards.
• Managing the guest feedback system and driving measurable improvements in service quality.

Executive Manager at Hotel Royal One (2022-01 – 2024-12)

• Supervised front desk operations and ensured smooth day-to-day functioning of the reception area.
• Coordinated events and conferences, managing reservations of meeting halls, rooms and suites.
• Maintained high standards of customer service and guest satisfaction.

Front Desk Officer at Hotel De Shalimar (2017-01 – 2022-12)

• Managed the front reception area and handled all internal and external calls.
• Greeted visitors, assigned rooms and maintained the IN/OUT visitor log book.
• Handled reservations for rooms, suites, conference and meeting halls, boarding and lodging.
• Managed incoming and outgoing correspondence and prepared appropriate replies.
• Conducted regular checks of rooms, meetings and conference layouts to ensure correct setup.
• Coordinated maintenance and troubleshooting with relevant staff and managed the guest feedback system.

ICS in Physics, Math & Computer – BISE Multan (2015-12)

Matriculation in Science – BISE Multan (2013-12)