Assistant Manager IT
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To acquire a position within the field of
Information Technology with a company that will allow me to demonstrate my skills, knowledge, and desire to grow as an individual. I am looking to acquire a position with a company that provides the opportunity for further growth and development within the company.
1. Assistant Manager IT The Indus Hospital Badin, 2022 - Up to Date
Developed and implemented IT policies, procedures and standards to ensure compliance with organizational objectives.
Installed and configured software applications to meet user requirements.
Monitored system performance and troubleshoot any technical issues that arose.
Provided technical support and guidance to end users regarding the use of hardware and software systems.
Resolved operational problems related to network infrastructure components such as servers and switches.
Coordinated with vendors for the procurement of hardware and software products and services required by the organization.
Maintained inventory records of IT equipment and supplies.
Assisted in developing budget proposals for technology related projects or purchases.
Performed regular maintenance checks on hardware components such as laptops, desktops,
printer
Reviewed project plans submitted by other departments before implementation approval was granted.
Provided training sessions for staff members about new or updated technologies being used.
Recruited trained and supervised IT department staff.
Assigned and reviewed work of IT project managers, systems analysts and developers.
Responsible to create monthly and quarterly KPI
2. Sr. System Support Engineer The InduS Hospital Badin,
2018 - 2022
Lead technical operations for an innovative workforce virtualization movement,
including initial design and improvement of technical systems and processes.
Provide system support for production and development environments, specifically dealing with major enterprise level systems.
Implement system imaging for current & new systems through SCCM.
Work with DHCP and DNS to add, modify or delete records and reservations.
Maintain Campus firewall and are responsible for maintaining and administration of DNS and DHCP server.
Install, test, maintain and troubleshot network devices, including switches,provide all system hat enterprise Linux desktop/workstation support solutions to end users in subsurface and wells team.
Support consists of troubleshooting hardware and software failures at the OS level and providing root cause analysis.
Provide technical assistance for internal teammates on PC issues, configurations and installations for their personal assign laptops.
Assist on migrating existing application from physical servers to azure cloud as well as creating new applications in the cloud platform
3.System Support Engineer
SafeTech SyStemS Pvt Ltd l Karachi, PakiStan
2015 - 2017
Configured and installed operating systems, software and hardware components,
Monitored system performance and identified potential issues to ensure optimal operations.
Tested Computer system and networks to diagnose problems and implemented solutions.
Provided technical support for users with varying levels of expertise.
Created user accounts and configured access privileges in accordance with security protocols.
Resolved conflicts between applications, systems or networks by analyzing data traffic patterns. Maintained inventory records of hardware components including serial numbers and warranty information.
Performed regular maintenance on computer systems such as updating drivers and antivirus programs.
Repaired malfunctioning hardware components such as CPUs, RAM, hard drives.
Provided training sessions for end users on the use of new software or hardware products.
Monitored and maintained network, server and peripheral equipment, diagnosing surfaced IT issue root cause.
Disassembled computer system to troubleshoot and resolve hardware issues.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Communicated with clients to understand system requirements.
Provided technical guidance for system development and troubleshooting
4. IT Technical Support Officer
Taj Al Sahra l Sharjah, UAE
2006 - 2011
Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
Provided assistance in setting up new computers, printers and other IT related equipment.
Installed applications on users’ computers according to company standards.
Resolved internet connection problems for users both inside and outside of the office network.
Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers,
networks.
Testing application compatibility with various operating systems prior to installation on client machines.
Managed inventory of IT equipment and supplies, reordered when necessary.
Provided remote support for users located offsite via telephone or online chat services.
Supported IT teams in maintaining company hardware and software systems.
Contributed to technical documentation, participating in policy, procedure and standards development.
UniverSity Of Sindh, JamShoro
2014 - 2016
Trade TeSting Board, Karachi
2015 - 2016
SkillS Development Council, Karachi
2014 - 2015
CTTC, Karachi
2012- 2013
Computer Man, Hyderabad
2002- 2003
