Raju Mal

Accomplished, enthusiastic and vibrant manager with drive, determination and proven ability to ensure that restaurant operates efficiently and profitably. Has a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and services and also presents a positive and fashionable image of the business. Skilled in managing and enhancing customer experience, creating the schedule for all restaurants, overseeing expenses, and forecasting revenues.

Has extensive knowledge of the hospitality industry, working practices, recruitment, and compensation, conditions of employment and diversity issues. Customer centric, team oriented individual with expertise in business operations, accounting, marketing, staff recruitment & retentions, staff development, mediation, orientation and training.

Experience manager with excellent client and project management skills. Proficient in working on ERP (Enterprise Resource Planning). Action oriented with strong ability to communicate effectively with technology, executive and business audiences.

Highly competent in value creation, maintaining profitable relationship with key partners and maintaining top class service quality through delightful customer services. Experienced professional with strong leadership and relationship building skills. Well conversant professional with uncanny ability to take initiatives and transform analytical results into actionable, business-relevant recommendations to facilitate decision-making with positive impression.

Holds working experience in diverse organizational settings. Over 10 years of experience in Top Multinational Companies of the World.

Assistant Restaurant General Manager - KFC - Hyderabad, Pakistan

(2014)

Expertly optimizing quality service and cleanliness, responsible for sales & profit for restaurant at all times; drafting and analyzing restaurant reports and formulating corrective action plans. Productively supervising and looking after marketing activities including mini concerts; stalls & school tours: lucratively developing and implementing restaurant promotions; executing assigned activities to build sales. Profitably creating long term restaurant goals and action plans for sales and profit and people development; ensuring overall level of customer satisfaction and hospitality.

• Successfully achieved highest sales in 2017 year; achieved low risk in financial audits for consecutive 12 months in year 2017/18. Achieved (Restaurant Operations Compliance Check) ROCC at Standard with lowest deviations
• Opened new outlet at Boulevard Mall Hyderabad, Qasim Chowk Restaurant and first Drive Through Restaurant in Hyderabad of KFC
• Achieved highest sales in South region; achieved highest sales in delivery segment in South region; achieved highest sales in Drive Through segment in South region; achieved best FC controls in high volume restaurant

Matriculation - B.I.S.E Hyderabad

Intermediate - B.I.S.E Hyderabad

B.com - Commerce - University of Sindh Jamshoro

Diploma in Associate Engineer (DAE) - Engineering - Technical College Hyderabad

Data Entry Operating Course - Data Entry - MASS Communication Center