Kamran Hamid

A competent support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front-line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.

Team Lead - Mobilink Metro Optical Fiber

(2026)

• Responsible of leading a team for Field support.
• Responsible for diagnosing & resolving hardware, software & end users' problems
• Installing and configuring computer hardware, software, systems, networks, printers and scanners on client premises.
• Monitoring and maintaining computer systems and networks
• Providing technical support on field and call.
• Working within a TCP/IP network environment, including DHCP, DNS and ethernet.
• P2P link testing V/lan tag, Wan killer, Wi-fi configuration testing.
• Working on Node OSN, IRAN port patching.
• Expert-level understanding of single mode fiber optic cabling as well as internal network.
• Using (BERT) testing to LDI link
• Odf and Media Convertor Patch cord installation at client Data center.
• Spliced tools using Fujikura
• Expert in splicing, 4,12,24 core odf installation and inspection of quality work.
• Expert in OTDR Expo, JDSU, VFL and. Power meter.
• JB box installed 4 core and 12core spliced
• Installation of Modem ADSL+2 at user end

Terminal Equipment - World Call Telecom LTD WLL CDMA

(2008)

• Naming Programming done in (CDMA) Equipment's LG-LSP-40, LSP-3500, Huawei ETS-310 ETS-2058, C210.
• Complaint handles regarding faulty WLL Terminals.
• Faulty WLL Terminal dispatch to Warehouse.
• Coordinate with sale Team.
• Being served as pioneer in WLL Project of World Call Telecom Ltd.at Karachi.
• Entertain the customers regarding WLL Internet services.
• Manage to customer service center of complain issues.
• Being served in sales & achieve 100% target whenever it was assigned by higher management.

Service Engineer - World Call Communication Payphone LTD

(2000-04 - 2007)

• Installation and Maintenance of Technical Operation Department.
• Ratification work of 4 Line LPU card and Power supply.
• Assisting to Manager regarding Payphone complaint.
• Reporting to Manager Day to day Fault resolve complaint.
• Daily visit to client for final inspection checking of Payphone.
• Coordination with PTCL staff DE, AE, Directors according to break down faults.
• Maintenance of Out Side Plant (Access Network), Primary / Secondary Cables, Cabinet, and DPs

B/Tech - Electrical - GCT (2006)

DAE - Electrical (2000)

Matriculation (1996)