Kashif Azeemi

Chat Operations Specialist with basic technical support expertise and experience in healthcare and service industries.

Chat Support Specialist at Lime Software Logics (2024-02 – Present)

• CX & Service Excellence: Leveraged a proactive attitude and human-centered approach to manage 4 concurrent sessions, driving a 15% increase in CSAT scores and a 20% reduction in negative feedback.
• Operational Architecture: Demonstrated a strong willingness to learn and adapt by architecting a template-based knowledge base, resulting in a 15% reduction in ART and a customer-centric uplift in team performance.

Digital Brand Coordinator at Azeemi Dawakhana (2018-05 – Present)

• Scaled total user base by 30% within 4 months by orchestrating high-impact brand awareness campaigns and multi-channel marketing initiatives that lowered Customer Acquisition Cost (CAC) by 17%
• Designed and implemented structured CRM and Knowledge Base workflows.
• Educated prospective patients on healthcare services by translating complex product details into benefit-driven solutions, resulting in a 60% conversion rate from digital inquiry to confirmed appointment.

Associate Lead - Chat Support at TeleSource International (2023-09 – 2023-12)

Partnered with cross-functional teams to launch 3+ targeted marketing campaigns, driving a 33% increase in qualified lead generation and boosting the sales pipeline value.

Customer Service Executive at SoftStone Communications (2022-10 – 2023-07)

• Leveraged Freshdesk to manage 80+ daily chat interactions, utilizing data tracking to maintain a consistent 91% Customer Satisfaction (CSAT) score and reducing data entry errors by 40%.
• Handled customer inquiries and suggestions courteously and professionally.

Administrative Operations Manager at Silsila Azeemiyya Foundation (2025-01 – Present)

• Managed administrative operations for large-scale community events, ensuring 100% task completion through careful planning and resource allocation.

Bachelor's in Computer Science – UIT University Karachi (2021-09 – 2022-09)

Intermediate in Pre-Engineering – Aga Khan Higher Secondary School Karachi

O-Levels in Computer Science – Beaconhouse School System Karachi