Zain Shaikh

Chat & Email Support Specialist with 1.8+ years resolving live customer queries, objections, and technical questions across 7 digital platforms (Discord, Twitch, Kick, Facebook, Instagram, Twitter, Bluesky) — plus 1 year in administrative and technical support. Handles 50+ live chats daily at 40 WPM with strong accuracy, alongside solid written English and fast problem-solving under time pressure.

Graphics Sales Executive (Chat Support & Service Focus) - Zyltech Digital

(2024-11 - 2026-06)

• Handled 50+ live chats daily at 40 WPM, resolving product questions and objections in real time across Discord, Twitch, Kick, Facebook, Instagram, Twitter, and Bluesky.
• Elevated client satisfaction by delivering prompt, professional written support to international clients across multiple time zones.
• Boosted client trust and repeat engagement by adapting tone and explanations to each customer's level of understanding.

Admin Officer | Data Analyst - Mayfield Higher Secondary School

(2023-09 - 2024-10)

• Safeguarded data accuracy by managing student and administrative records across school data systems, ensuring reliable reporting for leadership.
• Minimized system downtime by troubleshooting technical issues and escalating unresolved problems to senior staff promptly.
• Enabled smooth daily operations through cross-functional coordination between IT and academic departments.

Advance Diploma in Software Engineering (ADSE) - Software Engineering - Aptech Learning Centre

Intermediate (Commerce) - Commerce - Govt. Degree Boys College, Sector 7D, Surjani

Matriculation - Computer Science - Mayfield Higher Secondary School