Maaz Khalil
Digital Marketing & Customer Services Representative
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About
Dedicated and results-driven Digital Marketing Manager with 5+ years of combined experience in social media strategy, paid advertising, data analysis, and customer service. Skilled in optimizing campaign performance through SEO, KPI tracking, and growth-focused content strategies to increase engagement, traffic, and conversions. Seeking to leverage digital marketing expertise and analytical skills to support brand growth and deliver measurable business outcomes.
Experience
Social Media Manager & Customer Service Representative at Teglax (2022-02 – Present)
Managed end-to-end social media strategy and customer service operations contributing to brand growth and customer retention.
- Managed end-to-end social media strategy and customer service operations over 3 years, contributing to brand growth and customer retention.
- Increased follower growth by 5% across all platforms through strategic content pillars and community engagement.
- Monitored social media trends to keep the company relevant, resulting in 7 successful real-time marketing campaigns.
- Designed 50+ monthly social media trendy posts to maintain a high-end visual aesthetic.
- Handled customer inquiries, complaints, and support tickets across multiple channels, maintaining high satisfaction scores.
Customer Service Representative at Ibex (2022-01 – 2024-01)
Delivered high-quality customer support for international clients in a fast-paced BPO environment.
- Delivered high-quality customer support for international clients over 2 years in a fast-paced BPO environment.
- Managed inbound and outbound customer interactions via phone, chat, and email, resolving issues efficiently.
- Consistently met and exceeded KPIs including CSAT, AHT, and first-call resolution targets.
- Collaborated with team leads to identify recurring issues and contribute to process improvement initiatives.
Digital Marketing Analyst (Intern) at Monstro Hard FZE (2024-01 – 2024-08)
Monitored and analyzed KPIs across Meta & Google Ads, conducted SEO audits, and developed performance dashboards.
- Monitored & analyzed KPIs across Meta & Google Ads.
- Conducted comprehensive SEO audits & competitor keyword analysis using tools like SEMrush.
- Developed weekly performance dashboards using MS Excel & Tableau.
- Executed SEO audit improving keyword ranking for 20+ search terms.
Education
Masters in Business Administration in MBA – University of Management & Technology (UMT) (2024-02 – 2026-04)
Bachelor in Business Administration in BBA – University of Central Punjab (UCP) (2019-08 – 2023-08)
