Maheen Zehra

Public health and healthcare management professional with hospital QA, data analysis, and peer-reviewed research experience. Led quality improvement across 14 departments, drove PHOTA and PHC accreditation readiness, and authored 20+ SOPs. Currently completing an MSc in Healthcare Management at LUMS while developing AI-driven triage models and health systems simulations. Seeking to apply analytical and systems-thinking skills to public health consulting, health policy, and digital health.

Data Analyst (Medical Directorate) at The Indus Hospital (2026-07 – Present)

Analyze operational and clinical data to identify inefficiencies and support evidence-based decision-making.

• Develop interactive dashboards and KPI reports for hospital management.
• Map end-to-end clinical and operational workflows using process mapping techniques.
• Build simulation models to evaluate patient flow, resource utilization, and bottlenecks.
• Conduct operational analyses to improve patient throughput, turnaround time, and resource allocation.
• Collaborate with clinicians, nursing staff, and administrative teams to gather operational requirements and validate improvement initiatives.
• Prepare reports and presentations translating analytical findings into actionable recommendations.

Quality Assurance Data Analyst at IMC Hospital (2026-03 – 2026-07)

• Led daily QA rounds across 14 departments, identifying service gaps and driving corrective actions
• Led PHOTA accreditation readiness, including deficiency observation, file preparation, and compliance tracking
• Drove PHC audit readiness through daily compliance rounds and gap identification
• Authored 20+ clinical and non-clinical SOPs, standardizing protocols for critical incident handling
• Analyzed LAMA and discharge call data, presenting evidence-based recommendations to the quality committee
• Documented and reviewed mortality data, identifying trends for quality improvement
• Contributed to new hire orientation and quality assurance training
• Led Continuous Quality Improvement (CQI) initiatives, tracking departmental scores and documenting visible improvements
• Conducted clinical documentation review and quality audits across 14 departments, evaluating patient safety, compliance, and care quality
• Supported the registration of IMC Medical Center for regular license, ensuring compliance with regulatory requirements and facilitating official recognition
• Managed incident reporting system, documenting and tracking clinical and non-clinical incidents to support quality improvement and risk mitigation
• Led the development and compilation of SOP files for PHOTA and PHC compliance, ensuring alignment with regulatory standards and audit readiness

Research Assistant at Kadir Has University (2023-09 – 2025-06)

Supported behavioural research on frustration intolerance and numerical cognition (SNARC effect).

• Administered psychological scales and experimental tasks to participants.
• Processed and organised experimental data for statistical analysis.
• Performed literature searches and synthesised findings from peer-reviewed publications.
• Assisted researchers with study design, data management, and research reporting.

Operations Coordinator at Rehmat Rehman Clinic (2018-01 – 2022-02)

Managed day-to-day operations of a 5-member team serving ~20 patients/day in a resource-constrained primary-care setting.

• Coordinated staff rosters and patient-flow processes, reducing service delays and improving continuity of care.
• Standardized clinical-documentation practices, improving record accuracy and audit-readiness.

MS in Healthcare Management — Executive Weekend Programme – Lahore University of Management Sciences (LUMS) (2026-12)

BA in Psychology – Kadir Has University (2025-05)