Malik Alam
CRM Operations, Development & Support
Talent
IslamabadMember since July 10, 2023
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About
Experienced with 15+ years in the service industry, adept at optimizing operations and ensuring customer satisfaction. Skilled in coordinating with stakeholders to meet deadlines and achieve targets. Strong technical and business expertise in CRM operations, development, and customer support.
Experience
- Business Strategy
- Scheduling and prioritising
- Process Improvements
- Managing SLA & KPIs
- CRM Development
- Application Support
- Managing Business Operations
- Stakeholder Management
Education
Master of Business Intelligence (SZABIST Islamabad)
PGD Strategic Business IT (LVMT Business School London, UK)
Master of Computer Science (Preston University Islamabad)
