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Anas Aly

Anas Aly

B2B Customer Support & CRM Operations

Talent
LahoreMember since July 2, 2026
B2B Inbound & Outbound Client CommunicationQuotation Preparation & Follow-UpCRM Practices & Structured Record-KeepingCross-Border Coordination & Export DocumentationMS Excel Reporting & Data AnalysisProfessional Email DraftingOrder Pipeline Tracking & Follow-Up DisciplineMicrosoft ExcelMicrosoft WordMicrosoft Office SuitePythonDjangoDatabase ConceptsWeb Application Fundamentals
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B2B Inbound & Outbound Client CommunicationQuotation Preparation & Follow-UpCRM Practices & Structured Record-KeepingCross-Border Coordination & Export DocumentationMS Excel Reporting & Data Analysis

About

Business operations professional with over four years of hands-on B2B export sales and client coordination experience at Nishat Mills Limited, one of Pakistan's largest textile exporters. Handles international buyer communication by email and phone, prepares written quotations, follows up until closure, and maintains structured records of every inquiry and order. Skilled in Microsoft Excel for weekly sales and trend reporting, with working knowledge of CRM practices and record-keeping.

Comfortable managing multi-channel client communication and cross-border coordination in a deadline-driven operations environment.

Experience

Marketing Associate - Nishat Mills Limited - Lahore, Pakistan

(2022-04)

  • Converted B2B buyer inquiries into confirmed orders, measured by consistent quotation-to-order closure, by preparing accurate written quotations and following up until the buyer responded.
  • Maintained structured records of buyer communication and order status, measured by no lost or unanswered inquiries, by logging every quotation, follow-up, and order update.
  • Generated weekly sales and order-trend reports, measured by data-backed reporting delivered on schedule, by compiling Excel-based tracking of buyer inquiries, quotations, and confirmed orders.
  • Coordinated cross-functionally between sales, production, and dispatch teams, measured by on-time delivery across multi-stage orders, by tracking each order end-to-end and resolving delays proactively.
  • Managed professional written correspondence with international buyers, measured by sustained repeat business across accounts, by drafting clear, accurate quotations and responses via email.
  • Resolved fabric quality and documentation issues raised by buyers, measured by reduced repeat complaints, by coordinating fixes with production and confirming resolution directly with the client.

Education

BS - Computer Science - Virtual University of Pakistan

F.Sc - Pre-Engineering - Government College, Lahore

Matriculation - Biology - Central Model School, Lower Mall, Lahore

Skills

B2B Customer Support & CRM Operations

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