Malik Mohammad Owais

Dedicated and customer-focused Call Center Professional with strong communication and problem-solving abilities. Experienced in handling inbound and outbound customer interactions, resolving inquiries efficiently, and delivering exceptional customer service. Skilled at building positive customer relationships, managing high call volumes, and maintaining professionalism under pressure.

Quick to adapt to new systems and processes, with a strong commitment to meeting performance targets and quality standards. Possess excellent active listening and multitasking skills, ensuring accurate and timely solutions for customers. A proactive team player with a positive attitude, seeking to contribute to the success of a dynamic international call center environment while continuing professional growth and development.

Customer Service Representative (CSR) –US Campaign

• Managed inbound and outbound calls for US-based truck dispatch operations.
• Coordinated with drivers and clients to ensure timely load management and delivery.
• Handled customer queries, complaints, and scheduling with professionalism.
• Maintained accurate records and updated dispatch systems efficiently.
• Ensured high-quality service while meeting performance targets and KPIs.

Team Leader – International Campaign

• Supervised and guided team members to achieve daily targets.
• Monitored call quality and provided feedback for performance improvement.
• Assisted in training new agents and managing workflow.
• Ensured team productivity and adherence to company standards.

Customer Chat Support Representative

• Provided real-time support to customers via chat platforms.
• Resolved queries efficiently while maintaining customer satisfaction.
• Handled multiple chats simultaneously with accuracy and professionalism.

Sales Executive

• Identified and pursued new business opportunities by reaching out to potential clients.
• Conducted calls and delivered clear, simple presentations to explain services.
• Achieved sales targets through consistent follow-ups and client engagement.
• Managed client negotiations and ensured smooth project handovers.

Intermediate – Islamia College Lahore