Minahel Safeer

Dedicated and customer-focused Administrative Professional with experience in office administration, executive support, cashiering, front desk operations, and customer service. Skilled in managing correspondence, scheduling, recordkeeping, and daily office operations in fast-paced environments. Strong organizational, communication, and multitasking abilities with proficiency in Microsoft Office, committed to delivering efficient administrative support and exceptional customer service.

OPERATION SUPERVISOR - ABU DHABI AIRPORTS COMPANY - ABU DHABI, UNITED ARAB EMIRATES

(2026-02 - 2026-07)

• Coordinated with airport departments and external authorities to ensure efficient parking operations and compliance with organizational policies and regulatory requirements.
• Managed daily parking operations by optimizing parking space utilization, maintaining smooth traffic flow, and resolving operational issues, violations, and customer disputes.
• Implemented and monitored security, safety, and operational procedures to protect vehicles, prevent property damage, and ensure compliance with health, safety, and security standards.
• Collaborated with the Department of Transport (DOT), Traffic Police, Municipality, insurance companies, and other stakeholders to resolve vehicle accidents, recover property damages, process abandoned vehicles, and issue No Objection Certificates (NOCs) when required.
• Coordinated with technical teams to implement promotional campaigns within the parking management system and briefed staff to ensure accurate execution and excellent customer service.
• Maintained accurate operational, revenue, and performance records, preparing daily and management reports to support business decisions.
• Supervised, trained, and motivated team members to improve operational efficiency, ensure high performance, and maintain compliance with company policies and service standards.
• Delivered exceptional customer service by handling customer inquiries, resolving complaints, and ensuring a high standard of service quality.

SENIOR CUSTOMER SERVICE REPRESENTATIVE - ABU DHABI AIRPORTS COMPANY

(2024-11 - 2026-02)

• Delivered excellent customer service by managing multiple tasks efficiently in a fast-paced environment while maintaining high service quality and customer satisfaction.
• Maintained accurate customer records, handled service requests and feedback, and ensured compliance with company policies and operational procedures.
• Coordinated with airlines, tour operators, hotels & car rental companies to facilitate guest pick-up and drop-off services by issuing parking permits, reserving parking spaces, and providing assistance during emergencies.
• Managed the issuance, renewal, cancellation, and audit of parking membership cards, ensuring accurate revenue posting and compliance with established procedures.
• Administered annual contract renewals for car rental companies, prepared and shared monthly parking usage reports, and served as the primary liaison between car rental companies and airport management.
• Prepared daily and monthly revenue, operational, and financial reports for management and the Finance Department, ensuring accurate reconciliation and timely submission.

OFFICE ADMIN AND CASHIER - ABU DHABI AIRPORTS - ABU DHABI, UNITED ARAB EMIRATES

(2022-09 - 2024-11)

• Processed cash card & electronic payments accurately while maintaining transaction records and resolving customer inquiries.
• Monitored parking operations and automated payment machines, reported technical faults, and coordinated with maintenance teams to ensure uninterrupted service.
• Oversaw revenue collection processes, verified financial transactions for accuracy, and ensured compliance with cash handling and reconciliation procedures.
• Reconciled daily cash collections, prepared collection and reconciliation reports, and deposited cash into the bank in accordance with financial procedures.
• Supported contract administration and coordinated with internal teams, including legal, when required.
• Maintain sufficient quantity of office supplies and issue PO for new order.
• Arrange management meetings and keep the meeting minutes record and share.
• Staff monthly roster management, coordination of staff scheduling and close liaison with the planning team and allocated line of business in ensuring effective deployment of staff in line with operational needs

FRONT OFFICE RECEPTIONIST - SHALIMAR HOTEL - RAWALPINDI, PAKISTAN

(2017-11 - 2022-01)

• Welcomed guests, handled check-in/check-out, and assigned rooms efficiently.
• Promoted hotel services and used upselling techniques to increase revenue.
• Assisted guests with inquiries, requests, and complaints in a timely and professional manner.
• Maintained front office operations in line with hotel standards and SOPs.
• Provided information on hotel services, VIP arrivals, and local attractions.
• Verified transactions such as discounts, refunds, and upgrades following approval procedures.
• Monitored room occupancy and revenue and prepared daily reports for management.
• Maintained log books and reported incidents or unusual occurrences to management.

BACHELORS OF ARTS (BA) - Allama Iqbal Open University Pakistan (2018)