Hira Malik

Psychology graduate with hands-on experience in people coordination, relationship management, stakeholder communication, and project support within an international work environment. Currently working with clients and internal teams to manage requirements, coordinate tasks, resolve issues, and maintain strong professional relationships. Experienced in working across multiple stakeholders, managing communication, and ensuring smooth coordination from planning through execution.

Brings a strong foundation in psychology, behavioural understanding, communication, and people-focused problem solving, with a growing focus on Human Resources and People Operations.

Customer Experience Manager at Behind Marketing Lines (2025-08 – Present)

I focus on building meaningful client relationships and ensuring a seamless experience at every touchpoint. I work closely with clients and internal teams to understand needs, manage expectations, and deliver solutions that create real value. My role combines communication, coordination, and strategic thinking to strengthen client satisfaction and long-term partnerships.

Producer at Behind Marketing Lines (2025-01 – Present)

• I oversee the end-to-end production of the podcast, from guest research and coordination to episode planning and execution.
• I work closely with the host, guests, and creative team to ensure every episode was well-prepared, engaging, and aligned with the podcast's vision.
• I combine storytelling, project management, communication, and creative coordination to bring meaningful conversations to life.

Human Resources & Operations Associate at MedHelp International (2024-07 – 2024-12)

• Coordinated with team members on recruitment requirements, workforce needs, and day-to-day operational activities.
• Supported recruitment and people-related coordination, including understanding requirements, following up on tasks, and maintaining organised records.
• Assisted with day-to-day operations management to ensure tasks, workflows, and deadlines were handled efficiently.
• Coordinated between team members to ensure smooth communication, timely execution, and resolution of operational requirements.
• Managed multiple HR and operational responsibilities simultaneously while maintaining organised workflows and priorities.
• Conducted research to understand candidate, employee, and operational needs and support effective decision-making.
• Provided administrative and coordination support across HR, recruitment, and ongoing business operations.

Human Resources & Recruitment Manager at Good Health Nutrition (2024-01 – 2024-07)

• Supported team coordination and people-related activities, including understanding requirements and following up on assigned responsibilities.
• Assisted with recruitment-related research and coordination to support staffing and organisational needs.
• Applied knowledge of psychology and human behaviour to understand individual preferences, communication styles, and workplace needs.
• Coordinated with team members to ensure requirements were clearly understood and tasks were completed efficiently.
• Managed multiple responsibilities while maintaining organised workflows, clear communication, and timely follow-ups.
• Developed practical skills in people coordination, administrative support, communication, and time management.

HR Intern at Good Health Nutrition (2023-10 – 2023-12)

• Supported HR and administrative activities related to staff and employees within the organisation.
• Assisted with employee coordination, communication, and day-to-day people-related requirements.
• Coordinated with staff and relevant departments to support smooth communication and timely completion of assigned tasks.
• Maintained professional and confidential handling of employee-related information and documentation.
• Supported the team in addressing routine employee queries and coordination requirements.
• Developed practical experience in employee interaction, workplace communication, people management, and administrative coordination.

Psychology Intern at Army Special Education Academy (2023-02 – 2023-06)

• Supported HR and administrative functions within a multidisciplinary healthcare environment.
• Assisted with employee coordination and communication across different departments.
• Supported documentation, record maintenance, and routine administrative activities.
• Coordinated with staff and relevant teams to ensure smooth communication and completion of assigned tasks.
• Handled sensitive employee-related information with professionalism and confidentiality.
• Gained practical exposure to workplace policies, employee interaction, team coordination, and HR administration.

Psychology Intern at Fauji Foundation Hospital Islamabad (2022-09 – 2022-12)

• Supported HR and administrative activities within the organisation.
• Assisted with employee communication, coordination, and day-to-day people-related requirements.
• Supported documentation and administrative tasks related to HR operations.
• Coordinated with employees and team members to ensure smooth communication and timely completion of tasks.
• Maintained professionalism and confidentiality when handling employee-related information.

Bachelor of Psychology in Psychology – Foundation University Islamabad (2020-09 – 2024-06)

FSc pre-medical in Pre-medical – Punjab Group of Colleges (2017 – 2019)