Mohsin Jahan
IT SUPPORT Engineer
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About
IT Support Officer with hands-on BPO experience resolving hardware, software, and network issues for busy office environments. Formally trained in IT support fundamentals through Course Careers, with practical skills in Windows administration, help desk support, and end-user troubleshooting. Recognized for translating technical problems into plain language for non-technical staff and for keeping systems running with minimal downtime.
Looking to bring this support experience into a Help Desk, Technical Support, or IT Support Specialist role.
Experience
IT Support Officer at Prime BPO (Pvt) Ltd (2025-03 – 2026-09)
- Served as first point of contact for office staff technical issues, resolving hardware, software, and connectivity problems to keep daily operations running smoothly.
- Installed, configured, and maintained Windows operating systems and core business applications across staff workstations.
- Diagnosed and resolved recurring printer, network, and internet connectivity issues, reducing repeat downtime for affected teams.
- Guided non-technical staff through email setup, login recovery, and application issues, explaining fixes in plain, jargon-free language.
- Carried out routine maintenance — software updates, antivirus checks, and system health reviews — to reduce the risk of unplanned outages.
Education
Bachelor of Information Technology in Information Technology – University of Sargodha (2019 – 2023)
Pre-Engineering in Pre-Engineering – Superior Group of Colleges (2017 – 2019)
