Muhammad Abdullah Ghauri
NETWORK SUPPORT ENGINEER
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About
Network Support Engineer with hands-on experience supporting enterprise IT infrastructure for more than 100 users. Skilled in LAN/WAN support, TCP/IP, routing and switching, Windows and Linux administration, virtualization, incident resolution, and end-user assistance. Currently pursuing a BS in Computer Science and professional certifications in Cisco networking and Red Hat system administration. Open to international IT support and network operations opportunities.
Experience
Network Support Engineer at Banu Mukhtar Contracting (2025-01 – Present)
- Support network infrastructure and day-to-day IT services for more than 100 employees.
- Monitor systems proactively and troubleshoot connectivity issues, contributing to a reported 30% reduction in downtime.
- Configure and maintain routers and switches and assist with LAN/WAN, TCP/IP, VLAN, and routing issues.
- Resolve approximately 95% of assigned IT support incidents and provide remote and on-site end-user assistance.
- Maintain technical documentation and guide junior IT staff on troubleshooting and support processes.
Education
BS in Computer Science – Virtual University of Pakistan
Intermediate in Computer Science in ICS Physics – Government College Model Town (2026)
