It Expert

Detail-oriented BS IT graduate with hands-on experience in IT support, network infrastructure maintenance, and data center operations. Proven track record of configuring corporate network devices and managing production servers for high-availability environments like Sindh Rescue 1122. Skilled in physical hardware maintenance, Windows OS deployment, VoIP/SIP configuration, and network monitoring.

Seeking a full-time, physical/onsite role to manage desktop, system, and network infrastructure efficiently.

Junior Network Engineer - GCS PVT LTD - Karachi, Pakistan

(2024-12)

• Emergency Infrastructure Support: Successfully deployed operating systems and managed critical emergency call center infrastructure for Sindh Rescue 1122.
• Technical & Desktop Support: Provided extensive Tier-1 and Tier-2 technical support to agents, resolving workstation, hardware, and software issues efficiently.
• Telephony & User Tools: Configured, troubleshot, and optimized end-user tools, including software installations, Agent Apps, MicroSIP, and physical Hard Phones.
• Data Center Management: Managed enterprise servers, storage systems, physical rack maintenance, and routine data backup solutions within a secure Data Center environment.
• NOC & Health Monitoring: Monitored data center health, server uptimes, and security cameras utilizing KS Host Monitor and executed daily NOC tasks to comply with SLAs.

Network & IT Intern - IT Networks Services - Karachi, Pakistan

(2024-05 - 2024-07)

• Network Hardware Setup: Configured corporate network hardware, including Cisco/managed switches, routers, and wireless access points for infrastructure setups.
• Troubleshooting & Maintenance: Diagnosed and resolved end-user network connectivity and hardware issues to ensure business continuity.
• Environment Management: Gained practical, hands-on experience managing, troubleshooting, and documenting small-scale network environments.
• Team Collaboration: Collaborated with the IT department team to understand modern corporate networking workflows, ticketing, and SLAs.

Bachelor of Science - Information Technology (BS IT) - Shaheed Benazir Bhutto University, Shaheed Benazirabad, Pakistan (2020-01 - 2023-12)