Muhammad Aqeel

Results-driven IT Manager with 8+ years of progressive experience designing, securing, and optimizing enterprise IT infrastructure across multi-site environments. Proven expertise in network architecture, cybersecurity, identity & access management, and cross-platform systems administration. Holds a strong track record of leading high-performing teams, driving ISO compliance, and aligning technology strategy with organizational goals.

Adept at bridging technical complexity with executive-level communication to deliver infrastructure that is secure, scalable, and resilient.

IT Manager at ProgrammersForce PVT Ltd (2021-01 – Present)

• Oversee end-to-end IT infrastructure of a 1,000-user multi-site enterprise, managing a team of 14 engineers across networking, systems, and security disciplines.
• Designed and deployed a centralized network architecture using Cisco Sophos and MikroTik equipment, achieving 99.97% uptime across 10 branch offices.
• Led implementation of next-generation firewall (NGFW) solution using Sophos XGS, reducing security incidents by 68% within the first year.
• Designed a company-wide IAM framework using Google workspace covering 200+ privileged accounts.
• Directed organization to ISO/IEC 27001:2022 certification, coordinating gap analysis, risk assessments, and corrective action plans across all departments.
• Deployed and managed a 480-camera enterprise CCTV system (Hikvision/Dahua) integrated with physical access control (ZKTeco) across all facilities.
• Standardized endpoint management using Mosyle, covering, Linux, and macOS device fleet of 400+ devices.
• Reduced IT operational costs by 22% through vendor renegotiation, tool consolidation.
• Administered MikroTik RouterOS environments including CHR deployments, firewall rules, QoS, MPLS, and site-to-site VPN tunnels (IPsec/L2TP/SSTP).
• Hardened network perimeter using Sophos, implementing App-ID, URL filtering, and threat prevention policies.
• Deployed RADIUS/TACACS+ with Cisco ISE for network access control (NAC), enforcing 802.1X across wired and wireless infrastructure.

Systems & Network Administrator at USTI (2020-01 – 2021-12)

• Administered hybrid Windows Server / Linux (CentOS, Ubuntu) environment supporting 300 users across two sites.
• Managed Active Directory, Group Policy, DNS, DHCP, and Microsoft Exchange / Exchange Online for the full organization.
• Deployed and maintained VMware vSphere virtualization environment, consolidating 40 physical servers to 8 ESXi hosts — reducing hardware costs by 35%.
• Configured MikroTik routers and switches for branch connectivity, implementing VLAN segmentation and traffic shaping.
• Implemented RBAC and privileged account monitoring using ManageEngine PAM360 across all administrative accounts.
• Installed and maintained IP CCTV systems (Dahua, Hikvision).

IT Support Engineer at ExdNow (2019-01 – 2020-12)

• Provided L2/L3 technical support for 100+ end users across Windows, macOS, and Linux platforms with average resolution time under 4 hours.
• Performed network troubleshooting, switch configuration (VLANs, STP), and wireless access point management.
• SAP Support

B.Sc. in Computer Engineering – Bahauddin Zakariya University, Multan (2013 – 2017)