Muhammad Bilal
Technical Support Engineer
Talent
KarachiMember since September 28, 2026
Customer SupportCommunicationOperationsHardware Troubleshooting & Desktop/Laptop AssemblyWindows Installation, Configuration & TroubleshootingNetworking Fundamentals: IP Addressing, Routers, Switches, LAN/WANMicrosoft Outlook Configuration & TroubleshootingPrinter Installation & ConfigurationMicrosoft Office & Google Workspace (Docs, Sheets, Drive)Web Designing & Web DevelopmentCustomer Support, Communication & Operations
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Customer SupportCommunicationOperationsHardware Troubleshooting & Desktop/Laptop AssemblyWindows Installation, Configuration & Troubleshooting
About
Results-driven Technical Support Engineer with hands-on experience troubleshooting hardware, software, and networking issues.
Recent Software
Engineering graduate combining strong technical problem-solving skills with a commitment to delivering effective, timely customer support and maintaining smooth, uninterrupted system operations.
Experience
Technical Support Engineer - Megaplus Pakistan
- Handle technical support issues related to hardware, software, and networking for end users.
- Receive, analyze, and resolve user-reported technical complaints, providing effective and timely solutions.
- Ensure all systems run smoothly and reliably, minimizing downtime and service interruptions.
- Deployed as Resident Engineer at PSO (Pakistan State Oil) for 1 year, providing on-site technical support and strengthening skills in troubleshooting, client communication, and daily IT operations.
Education
Associate Degree in Commerce (ADC) - Karachi University
Software Engineering Diploma - Aptech Computer Education
Intermediate with Commerce - Govt. Degree Science & Commerce College
Matriculation with Science - Mufad-E-Niswan School
Skills
Technical Support Engineer
