Muhammad Ehtisham

Managed and maintained the Odoo ERP system, including user accounts, access rights, module configuration, master data management, system performance monitoring, database backups, and troubleshooting to ensure smooth business operations. Provided ERP support to different departments, maintained data accuracy, prepared reports, coordinated with developers for system customization and bug fixes, and improved business workflows through system enhancements and process optimization. Administered and optimized firewalls (Sophos, Fortinet, pfSense), including configuration of routing, rules, and security policies.

Implemented ISP auto failover, load balancing, VPNs, VLANs, DMZ, application control, and web filtering to ensure secure, stable, and high-performance network connectivity.

Deputy Manager IT (Team lead) at Star Denim Pvt. Ltd (2024-09 – Present)

• Managed and maintained the Odoo ERP system, including user accounts, access rights, module configuration, master data management, system performance monitoring, database backups, and troubleshooting to ensure smooth business operations.
• Provided ERP support to different departments, maintained data accuracy, prepared reports, coordinated with developers for system customization and bug fixes, and improved business workflows through system enhancements and process optimization.
• Administered and optimized firewalls (Sophos, Fortinet, pfSense), including configuration of routing, rules, and security policies. Implemented ISP auto failover, load balancing, VPNs, VLANs, DMZ, application control, and web filtering to ensure secure, stable, and high-performance network connectivity.
• Manage Sophos Endpoint Security, configuring tamper protection, single and multi-user policies, exception rules, and heartbeat synchronization to enhance endpoint security and compliance.
• Manage local email server through MDaemon and Office 365, including account administration, content filtering, email routing, and configuration of SMTP, POP3, and IMAP protocols for both desktop and mobile clients. Provided global support for email services, ensuring seamless delivery via local servers, public SMTP, hosting platforms, and cPanel.
• Manage NAS solutions (Synology, WD, TrueNAS) with department-wise access control, rule and schedule management, snapshot and accidental deletion recovery. Administered VoiceVerca scheduling and replication to a secondary colocation for data protection and business continuity.
• Manage virtualization environments on Microsoft Hyper-V and VMware (vSphere, ESXi, VCF), including datastore administration, VM migration, disaster recovery planning, and both planned and unplanned failover to ensure high availability and business continuity.
• Manage LAN/WAN/VLAN networks and TCP/IP infrastructure; administered Cisco and Ubiquiti wireless systems, and maintained Dell PowerEdge servers with RAID, iDRAC, and KVM in data center environments.
• Manage large-scale maintenance and backup of CCTV and NVR systems (Hikvision) across a 100+ node network with storage backup on NAS/SAN storage, along with biometric solutions for both on-premises and cloud environments.

Senior Specialist Information Security at Decibel BPO Private Limited (2024-01 – 2024-06)

• Responded to client due diligence requests and provided documentation for SOC audits, ensuring compliance with regulatory requirements.
• Conducted VAPT assessments, mitigating security risks and enhancing organizational security posture.
• Implemented and monitored ISO 27001 practices, maintaining certification and ensuring robust data protection.
• Investigated security incidents and implemented preventive measures to minimize impact.

IT Administrator at Star Denim Pvt. Ltd (2020-11 – 2023-12)

• Administered Windows Server infrastructure, including Domain Controllers, Group Policy, AD CS, DHCP, DNS, and file/storage management.
• Configured and administered email services (Mdaemon).
• Configured, administered, and monitored FortiGate firewalls, VPNs, and internet servers to enforce security and optimize performance.
• Managed centralized FortiClient Antivirus Server to strengthen endpoint protection.
• Large-scale support and maintenance for CCTV IP cameras, NVR systems, and biometric solutions.

IT Administrator at KIA Motors South (2018-01 – 2020-11)

• Administered Active Directory Domain Services, File Servers, Proxy Servers, DHCP & TCP/IP configurations.
• Managed VMware Workstation environments and Symantec Endpoint Protection across client machines.
• Supervised IP CCTV networks (Hikvision, Dahua) and IT procurement activities.

IT Officer at Lawyers for Human Rights and Legal Aid (LHRLA) (2014-12 – 2017-12)

• Installed, configured, and troubleshooted IT infrastructure (servers, routers, switches, workstations).
• Provided desktop/laptop support and administered Print & File Servers.
• Handled IT equipment procurement, repairs, and vendor management.

IT Officer at The Smart School (2012-06 – 2014-12)

• Delivered end-user support for hardware, software, and networking.
• Configured TCP/IP, DHCP, routers, switches, and multimedia support for trainings.
• Installed and maintained CCTV & Biometric systems.

Software Support Officer at AQA Solution (2012-06 – 2014-12)

• Delivered remote and on-site IT support to clients.
• Installed, configured, and troubleshooted ERP systems.
• Implemented basic ERP customizations per client requirements.

BS in Computer Science – University of Karachi, Karachi (2006 – 2010)