Muhammad Faisal Jan

To serve a dynamic organization with a professional environment that offers excellent opportunities in terms of career and rewards, hard work, and creative flair growth, thereby contributing to the success of the organization.

Admin / IT Executive - ZUH Ventures

(2026-01)

• Manage day-to-day IT operations and general office administration to ensure smooth and efficient business operations.
• Provide technical support and troubleshooting for computers, laptops, printers, scanners, software and other office IT equipment.
• Manage LAN/Wi-Fi networks, routers, switches, internet connectivity and basic network troubleshooting.
• Handle user accounts, email IDs, access permissions and basic Active Directory administration.
• Install, configure and maintain Windows operating systems, software applications and IT hardware.
• Monitor and maintain CCTV cameras, DVR/NVR systems and other office security equipment.
• Maintain records of IT assets, office equipment, inventory and consumable items.
• Handle purchasing and procurement of IT equipment, office stationery, printer toners, cleaning supplies, groceries, pantry items and other office requirements.
• Coordinate with vendors, suppliers, Internet Service Providers and maintenance contractors for timely resolution of operational and technical issues.
• Supervise and coordinate office cleaning, housekeeping and general hygiene to maintain a clean and professional workplace environment.
• Manage office maintenance and facility-related matters, including electrical, plumbing, air-conditioning, furniture, fixtures and other repair requirements.
• Monitor office utilities and essential supplies, ensuring timely availability and uninterrupted operations.
• Coordinate AC servicing, fumigation/pest control, electrical work, plumbing and other preventive maintenance activities.
• Maintain office pantry and kitchen supplies, including groceries, drinking water and other daily-use consumables.
• Coordinate with building management and external service providers regarding office facilities, maintenance and operational issues.
• Maintain proper purchase records, invoices, quotations, stock records and vendor documentation.
• Assist management in office setup, seating arrangements, facility improvements and procurement planning.
• Ensure that office facilities, equipment and common areas remain functional, clean, organized and well-maintained.
• Support management and employees with their day-to-day administrative and IT requirements.
• Prepare and maintain administrative reports, records, documentation and correspondence as required by management.
• Ensure compliance with company policies, administrative procedures and workplace requirements.

IT & Shipping Operations Executive - Gulf Maritime Services Pak (Pvt.) Ltd.

(2023-09 - 2025-12)

• Managed Imports Operations and handled all Customs Documentation in compliance with regulations.
• Coordinated effectively with Banks, Clearing Agents and Shipping Lines to ensure smooth processing pf shipments.
• Collected and submitted cheques, pay orders and related financial documents in a timely manner.
• Tracked Goods Declarations (GDs), monitored Weboc activities and followed up on shipment clearance status.
• Expertly manage shipping operations through the Pakistan Single Window (PSW), including electronic filing, vessel registration, and ensuring full regulatory compliance for seamless port clearance.
• Maintained accurate records, files and system entries for import, payments and clearance activities.
• Monitor and maintain computer systems and networks.
• Install and configure network devices and computer systems.
• Diagnose and resolve hardware/software faults and application problems.
• Manage Vessel and VIR Registration and Port Clearance on Weboc.
• Handle Income Tax PC registration in FBR and process Income Return Files.
• Prepare and manage shipping documents including invoices, packing lists, and Bills of Lading.

IT Executive - Balochistan Glass Limited

(2022-12 - 2023-08)

• Monitor and maintain computer systems and networks.
• Install and configure network devices and computer systems.
• Managed hardware inventory for systems, LCDs, and printers.
• Diagnose and resolve hardware/software faults and application problems.
• Procured IT accessories including laptops, computers, and toners.
• Monitored and maintained CCTV cameras and DVR systems.
• Developed technical support documentation for systems and applications.

System Administrator - Pakistan Automation at KIA Motors Macca

(2022-06 - 2022-11)

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Responsible for capacity, storage planning, and database performance.
• Create Email IDs and maintain Active Directory.
• Maintain and Monitor CCTV Cameras and DVRs.

I.T. Executive / P.A. to C.E.O. - Ideal Private Limited

(2018-11 - 2021-10)

• Managing diaries and Organising meetings and appointments, often controlling access to the managers / executives.
• Booking and arranging travels, Visas, transport and accommodation.
• Organising events and conferences.
• Reminding the manager/executive of important tasks and deadlines.
• Assist in screening calls, email, transmittals, and visitors.
• Maintain network connectivity of all computer workstations.
• Monitor and maintain the Computer Systems, Networks Switches, Routers.
• Installing and configuring Computer Hardware, Software, Systems, Network, Printers & Scanners.
• Purchasing of IT related Accessories like Computers, Laptops, Toners, Printers etc.
• Create technical support documentation for systems and applications.

IT Assistant - A. F. Ferguson & Co.

(2012-02 - 2018-10)

• Monitor and maintain the computer systems and networks.
• Install and configure computer systems & network devices.
• Diagnose hardware and software faults and solve technical & applications problems.
• Installing and configuring Computer Hardware, Software, Systems, Networks, Printers & Scanners.
• Planning and undertaking scheduled maintenance upgrades.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing equipment and replacing parts.
• Video Conference & Audio Conference arrangement for meetings and interviews.
• Multimedia arrangement for training and presentations.

Territory Engineer - International Office Products (Pvt.) Ltd.

(2007-05 - 2012-01)

• Monitor and maintain the computer systems and networks.
• Install and configure computer systems & network devices.
• Diagnose hardware and software faults and solve technical & applications problems.
• Installing and configuring Computer Hardware, Software, Systems, Network, Printers & Scanners.
• Planning and undertaking scheduled maintenance upgrades.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing equipment and replacing parts.
• Worked as Resident Engineer with same responsibilities in Coca Cola Beverages Ltd. & APL Ltd.

MCSE (Microsoft Certified Solution Expert) - Onwire Technologies, Karachi (2009 - 2010)

Diploma Associate Engineering (DAE) - IT - Govt. College of Technology, Karachi (2003 - 2006)

D.I.T (Diploma of Information Technology) - Modern Institute of Secretarial Sciences (2003 - 2004)

Intermediate - Pre-Engineering - PECHS Education Foundation Govt.

Science

College (2001 - 2003)

Matriculation - Computer Science - St. Patrick's Technical School (1998 - 2000)