Muhammad Hassan
Network & IT Support Engineer
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About
Computer Science graduate with hands-on experience in IT support, network troubleshooting, and Windows system administration. Skilled in installing and configuring Windows 10/11, resolving hardware, software, and connectivity issues, and supporting LAN/Wi-Fi networks including basic TCP/IP, DHCP, and DNS concepts. Experienced with RJ45 cable termination and patching, printer and peripheral setup, and antivirus/patch management.
Known for fast, reliable ticket resolution and clear communication with end users under time pressure.
Experience
IT / Network Support Intern at Devronix Solutions (2025-01 – Present)
- Delivered first-line technical support to 30+ office users, resolving software, hardware, and network issues within daily SLA targets.
- Installed, configured, and maintained Windows 10 systems across desktops and laptops.
- Configured and troubleshot LAN/Wi-Fi and internet connectivity issues, including basic IP addressing, reducing recurring incidents by 20%.
- Performed RJ45 cable termination and patching as part of network setup and maintenance tasks.
- Managed antivirus updates, performed routine data backups, and maintained IT inventory accuracy.
- Assisted with WordPress website upkeep, plugin updates, and hosting issue resolution.
Computer Teacher / Lab Instructor at SIMSAT (2018-01)
- Taught and supervised lab sessions across multiple computer courses, including hardware fundamentals, PC assembly, and troubleshooting.
- Delivered training in MS Office Automation (Word, Excel, PowerPoint, Access) for office productivity skills.
- Introduced basic networking concepts including LAN setup, IP configuration, and DHCP/DNS fundamentals.
- Instructed students in web designing (HTML, CSS, JavaScript) and graphic design (Photoshop, Illustrator).
- Guided learners in system performance, file organization, and computer maintenance best practices.
Education
Bachelor of Computer Science in Computer Science – Sir Syed University of Engineering & Technology, Karachi (2019-01 – 2023-12)
Intermediate (Pre-Engineering) (2015-01 – 2017-12)
