Muhammad Naeemnoor
Assistant Manager – IT Support
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About
Experienced IT Support Manager with 17 years of progressive experience in IT operations, end-user support, and technical infrastructure across telecom, banking, and technology sectors. Currently serving as Assistant Manager IT at Khushhali Microfinance Bank, delivering dependable technical solutions, infrastructure support, and stakeholder coordination. Demonstrated ability to lead IT support teams, manage incidents, streamline operations, and ensure IT service continuity across distributed environments.
Adept in both hands-on troubleshooting and strategic IT planning.
Experience
Assistant Manager – IT Service Delivery & NOC at Khushhali Microfinance Bank (2025-02 – Present)
- Lead IT support operations for banking systems and applications across branches.
- Coordinate IT asset deployment and resolve end-user incidents with minimal downtime.
- Oversee vendor relationships for hardware procurement and services.
- Ensure high availability of network and server infrastructure to meet SLAs.
Sales Representative – Technical Equipment at Systems Limited Pakistan (2020-03 – 2025-02)
- Provided consultation on IT and mobile infrastructure, ensuring compatibility with client environments.
- Worked closely with internal IT teams to support backend infrastructure needs.
- Contributed to upgrade projects and supported client-side deployments.
Senior IT Support Officer at Telenor Pakistan (2014-08 – 2020-03)
- Managed IT support related to telecom infrastructure and tower operations.
- Oversaw IT asset tracking, deployment, and user support for internal teams.
- Collaborated with engineering and IT support teams to implement system improvements.
IT Support Engineer at TRG Pakistan (2007-01 – 2009-07)
- Provided tier-1 and tier-2 technical support for enterprise systems and network issues.
- Assisted in server maintenance, system configurations, and end-user training.
- Ensured service continuity and documented recurring issues for root cause analysis.
IT Support Technician at Millat Tractors Company (2004 – 2006)
- Supported hardware and software systems for operational departments.
- Coordinated with IT and mechanical teams to maintain technical reliability.
- Delivered end-user support and maintained records of IT assets.
Education
Bachelor's Degree in Computer Science – Punjab University (2002)
