Muhammad Salahuddin

Sales & Business Development Leader with 15+ years driving revenue growth across digital services and technology firms, including nearly 4 years in senior leadership roles managing teams of 10+. Contributed to 4x company revenue growth through go-to-market strategy, client portfolio expansion, and sales team performance turnarounds. Most recently built a digital platform from the ground up — owning lead generation, client acquisition, marketing strategy, and brand visibility in one role.

Known for converting C-level relationships into long-term, high-value accounts and turning underperforming sales teams into consistent target-beaters.

B.U. Head - HBOX Digital

(2025-10 - 2026-06)

AVP - HBOX Digital

(2024-07 - 2025-08)

Led sales and business development strategy for the unit, owning revenue growth, client portfolio, and brand presence. Built the Bark and other platforms from scratch — lead generation, client acquisition, and go-to-market strategy as a new revenue channel. Directed marketing strategy and Brand presence to strengthen brand visibility and lead quality. Led cross-functional teams across sales, support, and client success, driving upsells and account growth within the existing portfolio.

• Leading client relationship management, business development, and sales strategies to drive company growth.
• Mentoring cross-functional teams, ensuring projects deliver measurable client satisfaction and business impact.
• Building scalable strategies that align client goals with organizational objectives.

AVP - Launchbox Global

(2024-07 - 2025-08)

• Leading client relationship management, business development, and sales strategies to drive company growth.
• Mentoring cross-functional teams, ensuring projects deliver measurable client satisfaction and business impact.
• Building scalable strategies that align client goals with organizational objectives.

BU Manager Front Sales - Binate Digital

(2022-11 - 2024-06)

Business Unit Manager - Binate Digital

(2023-07 - 2024-06)

• Consistently exceeded sales targets through strategic planning and execution. Trained and coached sales staff to achieve KPIs.
• Oversaw operations, data analysis, and performance monitoring to boost productivity.
• Strengthened customer relationships to drive retention and repeat business.

Senior Sales Associate - Binate Digital

(2022-11 - 2023-06)

• Delivered tailored sales solutions in web/apps development, web services, and marketing. Managed negotiations, appointments, and B2C sales while driving revenue growth through upselling and consultative selling.

QA/AHT Analyst - IBEX

(2017-11 - 2022-11)

• Supported Allstate SquareTrade clients with claims and inquiries, improving satisfaction scores.
• Reduced inefficiencies and improved Average Handle Time (AHT), increasing team productivity.
• Enhanced QA processes, developed training initiatives, and improved key team performance metrics.

Customer Service Specialist - IBEX

(2017-02 - 2017-11)

Sales Manager - AirBridge Travels Ltd - Islamabad, Pakistan

(2014-10 - 2016-09)

• Directed sales teams, designed commission structures, and implemented marketing initiatives.
• Developed corporate travel packages (Hajj, Umrah, honeymoon, and corporate tours).
• Expanded B2B partnerships with UK travel agents and corporate clients.

Business Development Manager - Sherazi Travels

(2014-04 - 2014-09)

• Led brand development initiatives and strengthened B2B partnerships with local travel agencies.
• Designed and promoted customized tour packages through targeted email, SMS, and newsletter campaigns.
• Provided strategic sales consulting to improve client acquisition and retention.
• Delivered inbound customer service support, ensuring client satisfaction and repeat business.

Customer Service Representative / Senior Travel Consultant - Sherazi Travels

(2013-07 - 2014-03)

Business Development Executive - SBT Japan

(2013-07 - 2014-03)

• Expanded business opportunities across African markets including Botswana, Congo, Burundi, Rwanda, and Zimbabwe.
• Negotiated with vendors to secure competitive deals and ensure smooth operations.
• Managed ERP database operations, aligning customer requirements with product availability.
• Strengthened client relationships through reliable service delivery and consistent follow-ups.

Senior Travel Consultant - Polani Travel (FlightCatchers.com)

(2010-01 - 2013-06)

• Managed inbound customer inquiries, reservations, and competitive fare bookings using GDS systems (Sabre, Worldspan, Abacus).
• Supported both B2B and B2C sales, building strong relationships with UK-based travel agents.
• Consistently exceeded sales targets, driving repeat business and customer loyalty.
• Recognized as 'Emerging Employee of the Year' for outstanding sales performance and client service.

Sales & Marketing Executive - SBT Japan

(2010-01 - 2013-06)

Sales & Marketing Executive - NBP Fullerton Asset Management Ltd

(2009-02 - 2009-10)

• Promoted mutual fund products through account openings, fund transfers, and personalized client services.
• Generated new business opportunities by building strong client relationships and expanding the investor base.
• Delivered financial solutions tailored to client needs, improving customer trust and satisfaction.

Sales & Marketing Executive - NBP Fullerton Asset Management Ltd

(2008-01 - 2008-12)

Customer Service Representative - The resource group

(2008-01 - 2008-12)

• Delivered inbound customer support for Telenor prepaid clients, ensuring quick and accurate issue resolution.
• Maintained 100% quality service standards, earning the "Guru of the Month" award for outstanding performance.
• Built strong rapport with customers, improving satisfaction and retention rates.

MBA - Marketing - PAF-KIET (2011 - 2014)

B.Com - Accounting, Economics, Statistics & Management - University of Karachi (2007 - 2009)