Raja Qamar

Technical Customer Support Specialist

Talent

IslamabadMember since September 29, 2026

Excellent communication and interpersonal skillsProficient in Microsoft Office Suite and CRM software (e.g., Salesforce)Strong problem-solving abilities and attention to detailAbility to multitask and prioritize tasks effectivelyKnowledge of biology and chemistry conceptsFluent in English and Urdu

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About

A dedicated and prolific professional with over 5 years of experience as a Customer Support Specialist. A strong sense of customer service, coupled with a high degree of professionalism and diplomacy and a welcoming, enthusiastic attitude. Passionate about innovative solutions and user engagement and experience for a brighter tomorrow.

Experience

Motor Insurance Advisor - Yallacompare - G11 Islamabad

(2024-09)

As a Motor Insurance Advisor, I provide expert guidance on motor insurance products, ensuring clients receive coverage tailored to their needs.

My responsibilities include assessing customer requirements, explaining policy features, managing policy issuance, renewals, and claims, and offering ongoing support.
I maintain strong client relationships to drive retention and referrals, stay informed on industry trends and regulations, and collaborate with internal teams to ensure seamless service delivery.

Technical Customer Support Specialist - Iylus System Limited - Gulberg Green, Islamabad

(2020-03 - 2024-07)

Provide frontline support to customers via email, phone, and live chat, addressing inquiries and technical issues promptly and courteously.
Collaborate with cross-functional teams to troubleshoot and resolve complex customer problems, ensuring timely resolution and customer satisfaction.
Develop and maintain comprehensive knowledge of company products and services to effectively assist customers and provide accurate information.
Utilize CRM software to document customer interactions, track issues, and escalate unresolved problems to appropriate departments.

Customer Support Representative - Zigron Inc. - Gulberg Green, Islamabad

(2020-03 - 2021-04)

Assisted customers with product inquiries, account issues, and technical troubleshooting via phone and email.
Identified recurring customer concerns and collaborated with the product development team to implement solutions and improve product functionality.
Conducted product demonstrations and training sessions for customers to enhance their understanding and usage of software applications.
Managed a high volume of customer inquiries while maintaining a high level of professionalism and customer satisfaction.